Qifeng Qian
I am an adaptable retail professional with hands-on sales experience at Miniso, skilled in customer service, effective product recommendations, and creative in-store promotions. I thrive in dynamic shop floor environments, consistently driving sales and customer loyalty through attentive service and a passion for retail.
Identified parents’ dual demand for “interest + fitness” matched each child’s personality and aptitude, delivering one-to-one teacher referrals and achieving a 95% trial-class satisfaction rate. Proposed a “try first, pay later” policy, new-customer conversion rose from 30% to 50% and first-month cash collection increased. Designed a referral program that rewards existing parents with free class hours for bringing in new ones, encouraging social-media shares and adding 180 new students in three months while growing organic traffic by 40%. Built a WeChat community for parents, posting daily dance-practice clips and answering questions; group activity stayed at 70% and renewal conversion improved by 25%. Hosted performances, inviting parents to film and share on social platforms, generating continuous foot-traffic for the studio.
Identified customer needs and recommended highly relevant items, achieving monthly sales 18 % above the newcomer average for six consecutive months. Mastered selling points and promotion rules of the TOP 100 bestsellers, driving member repurchase rates 12 % higher than store average and earning multiple “Weekly Sales Star” awards. Spearheaded holiday-themed displays, deployed “couple bundle” scripts to spur add-on purchases, and raised single-day average ticket rate. Tracked foot-heat patterns, submitted three display-improvement proposals to the manager, lifted sales in targeted zones by 8–15 %, and had the case cited by the regional director as a benchmark. Built a WeChat perks group, pushed new arrivals and coupons on schedule; 35 % of members returned to the store, contributing a steady 20 % of evening traffic.