I have hands-on experience managing tills, assisting with sales, and supporting customers in pharmacy settings. I thrive in fast-paced environments, excel at making individuals feel welcome, and adapt quickly to new retail roles and tasks on the shop floor.
Provided front-line support as part of the hospital reception team, offering a welcoming and reassuring presence to patients, families, and visitors. Assisted with queries, gave directions, and ensured all individuals felt acknowledged and supported upon arrival. Operated clinical administration systems to check in patients, manage appointment schedules, and update electronic health records, ensuring accurate and timely communication across departments. Developed familiarity with NHS systems and patient data protocols. Worked closely with clinical staff to coordinate patient flow, supporting efficient service delivery and reducing waiting times. Adapted quickly to changing priorities in a fast-paced, multi-disciplinary environment. Maintained strict adherence to confidentiality and data protection policies, particularly when handling sensitive patient information. Demonstrated a calm, empathetic manner when interacting with individuals experiencing anxiety or distress. Strengthened organisation, multitasking, and communication skills, regularly managing competing demands while remaining professional and composed. Gained valuable insight into the workings of a clinical environment and the importance of teamwork in patient care.
Provided tailored support to children with diverse needs, including autism spectrum disorder (ASD), physical disabilities, and sensory impairments, working both one-on-one and in small group settings to encourage engagement and participation. Assisted with essential daily routines, such as feeding, toileting, mobility, and classroom transitions, while offering communication support using tools like PECS (Picture Exchange Communication System) and Makaton to promote understanding and expression. Played an active role in creating an inclusive and supportive learning environment, adapting educational activities to meet individual needs and abilities, and fostering a sense of safety, belonging, and confidence among pupils. Developed working knowledge of safeguarding practices, risk assessment, and the implementation of Individual Education Plans (IEPs), contributing to holistic care planning and the delivery of consistent, person-centred support. Gained valuable insight into the importance of patience, empathy, and collaboration when supporting vulnerable children, while strengthening communication and teamwork through close cooperation with teachers, therapists, and families.
Shadowed qualified pharmacy staff during key tasks such as prescription fulfilment, patient counselling, and medication stock control, gaining insight into the day-to-day operations of a busy pharmacy and the regulatory standards governing pharmaceutical care. Supported front-of-house responsibilities, including managing the till, assisting with over-the-counter product sales, and responding to patient queries with professionalism, empathy, and discretion—often signposting individuals to appropriate services. Observed and followed strict protocols for patient confidentiality, labelling accuracy, and safe medication storage, ensuring compliance with legal and safety standards. Gained a solid understanding of the pharmacy's role in public health, including health promotion, medicines advice, and supporting patients in managing chronic conditions. Developed key transferable skills such as attention to detail, customer service, communication, and the ability to remain calm and courteous in a fast-paced, high-responsibility environment.