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Alishba Qureshi

Passionate about beauty and skincare, with a strong commitment to delivering exceptional customer service
About

I have extensive beauty retail experience, delivering personalised customer service, expert product recommendations, and professional treatments. I thrive in fast-paced environments, consistently exceed sales targets, and am passionate about helping customers look and feel their best while staying up to date with industry trends.

Previous Brands
Kev's Class
Splendid
Boots Pharmacy
Work Experience
Lead Tutor and People Manager
Nov ‘23 - Now
Kev's Class

Tutor English and Maths from Early Years through to Higher level, with building confidence and a love of learning at the forefront of everything we do. Plan, organise and run engaging camp days encompassing outdoor learning and curriculum-based activities, ensuring every child leaves having had a fun and fulfilling experience. Manage the day-to-day running of the centre, leading the team and ensuring a high quality of service is delivered consistently throughout the working day. Collaborate with colleagues and parents to support students' development and overall wellbeing.

Waitress
Nov ‘23 - Sep ‘24
Splendid

Provided professional food and beverage service at high-profile events, ensuring guests received a consistently high standard of hospitality. Worked efficiently in fast-paced, high-pressure environments while maintaining attention to detail and excellent customer service. Managed multiple tables and guest requests simultaneously, ensuring timely service and customer satisfaction. Communicated effectively with kitchen, bar, and event staff to ensure smooth service delivery and successful event execution.

Customer Advisor/Boots Beauty Specialist/ Benefit Cosmetics Brow and Beauty Expert
Apr ‘19 - Feb ‘23
Boots Pharmacy

Assisted customers in selecting products, answering queries, and providing personalised product recommendations tailored to their individual needs. Consistently met and exceeded sales targets while delivering exceptional customer service and creating a positive shopping experience. Demonstrated extensive knowledge of beauty and skincare products, providing colour matching, product demonstrations, and expert advice to help customers address specific skincare and cosmetic concerns. Performed professional brow waxing and tinting services, building strong client relationships and maintaining a loyal, long-standing customer base. Promoted Benefit Cosmetics products and services, contributing to brand sales growth through customer engagement and expert product recommendations. Maintained high standards of hygiene, safety, and professionalism in line with company policies and industry regulations.

Retail Experience
Retail Category
High street
Premium
Work Environment
Department store
Shopping centre
High street store
Product Category
Beauty & Fragrances
Responsibilities
Greeting
Upselling
Client Advising
Product demos
Product setup
Inventory control
Store Maintenance
Stockroom management
Open/closing store
Packaging
Returns & Exchanges
Online orders fulfilment
Transactions
Languages
English - Fluent
Education & Training
Queen Margaret University
‘19 - ‘23
Education Studies (Primary)
Bachelor's Degree
Boroughmuir Highschool
‘18 - ‘19
Highers
High School
Boroughmuir Highschool
Unknown - ‘17
National 5
High School