Linda Ji

Sales Consultant

I am a working hard with passion and be good at communication, seeking role of a customer service position with a challenging company that offers me the possibility of professional growth and career advancement opportunities.

Previous Brands
Apers Casino Stratford city
Capital Business consulting Ltd.
fashion handbags retail, Oriental Legend Ltd
Mappin & Webb Regent street
Work Experience
Senior sales consultant
Jan ‘15 - Jan ‘19

• Provide an exceptional customer service experience by greeting, listening and assisting customers with their requirements excellent product knowledge alongside the history of the brand Maximise opportunities to cross and up-sell throughout the product range • Discuss up and coming trends and developments within the luxury fashion market, displaying a passion for fashion and luxury products Ensure the customer is always at ease while building a personable relationship Ensure all customer information is up to date within the company CRM system • Reach out to customers via email and social media to promote new product lines and invite only store events, working to retain existing customers and bring in new high potential customers • Maintained merchandise displays, ensuring all displays remained at a high standard and made suggestions for updates to further entice customers • Sales floor including ensuring the floor remains clean and tidy, with an appropriate number of products and ranges on display, in line with the company policies and procedures • Compete regular stock checks, ensuring the stock inventory is maintained at a satisfactory level and products are replenished when required

Customer service -hospitality team member
Jan ‘13 - Jan ‘14

• Taking role as guest relations. Register customer to be casino membership. • Experience in all aspects of customer service – dealing with inquires over the phone and face to face. • Provide customers with information regarding casino service. • Communication skills with a friendly and professional manne • Actively greeting customers and maintaining a level of conversation • Listening to and helping customers as much as possible to solve the problem they have discussed. • Strive for quick complaint resolution and avoid escalation of issues.

Slot host
Jan ‘12 - Jan ‘13
Apers Casino Stratford city

• Assists casino guests with their requests, needs and introduce special features of the available facilities and casino plays • Provided and offered other services to customers such as food and drinks and other casino promotional activities • Solve some simple problem on the machine.

Sales consultant
Jan ‘11 - Jan ‘12
Mappin & Webb Regent street

• Greeting & Welcoming all potential and existing customers in the store. • Matching the customer's needs to the right products. • Willing to approach customers and able to close a sale. • Working as part of sales team providing excellent customer service. • Excellent product knowledge. • Having team meeting and sharing best practic ideas with colleagues. • Adherence to all Company policies and procedures. • Analyzing sales statics and determining sales potential & inventory requirement.

Sales Assistant
Jan ‘07 - Jan ‘10
fashion handbags retail, Oriental Legend Ltd

• Sales role on fashion handbags, in retail store located in a shopping Centre. • Manage to provide support on sales and marketing plan. • A key member of the sales team who conducted sales plan within time. • Significantly developed sales, communicate and interpersonal skills to increase effectiveness, and deliver exceptional customer service.

Jan ‘06 - Jan ‘07
Capital Business consulting Ltd.

• Make sure that all visitors are served in polite, friendly helpful manner and giving talks about the culture, language and history. • Assisting with security • Developing and establishing relationships with travel agent.

Retail Experience
Retail Category
High street
Work Environment
Product Category
Leather goods
Client Help
Complaint handling
Product demos
Client Advising
Cash register
Returns & Exchanges
Product setup
Product labelling
Delivery processing
Stockroom management
Stock control
Store Maintenance
Order preparation
Inventory control
Education & Training
University of Birmingham
‘03 - ‘06
Tourism business management
Swansea University
‘01 - ‘03
The certificate in English language