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Gourav Dwivedi

Senior Engineering Manager @ Optum | Project Management, Leadership, SaaS Development, Software Architecture
About

An Agile Engineering Leader with over 19 years of experience in the Pharma and Fintech domains, I specialize in SaaS product development, recognized for my analytical, AI and project management skills. I excel in strategic planning, product roadmap development, and release management. My expertise in Agile methodology and software architecture (microservices and monolithic) is dedicated to delivering exceptional customer value and driving organizational growth. I have a proven track record in building and scaling high-performing teams, fostering innovation, and achieving operational excellence. Committed to creating sustainable business solutions, I enhance client relationships through strategic insights and technical expertise. I collaborate closely with PM, UX, DevOps, Security, and Engineering leadership to ensure successful project execution, focusing on cost/value estimation to optimize resources and outcomes. • Managed clients across Europe, America and Japan in Pharma and consumer goods sales force domain with major Pharma and Consumer goods clients. • Core areas of skill are Project management, Technical leadership, Designing and Architecture. • I have undergone‬ formal training in Machine Learning, Deep Learning, and Generative AI. I bring hands-on experience in building and‬ deploying AI-powered solutions, and I’m deeply involved in architecting scalable, AI-driven applications in both cloud‬‭ and on-prem environments. • Experienced in architecture & development of software components using Microsoft and Mobile technologies. • Have worked during various phases of SDLC such as Requirements analysis, Design and Development. • Experience in interacting with client for periodic updates, progress of the project and possible solutions to the problem. • I have experience in development of application using MFC, C++, ASP, ASP.Net / C#, Angular JS, React, .Net Core, Python and R. • Experience in IOS Development with Mono Framework and Xamarin. • Experience in managing the Release management. Skills • More than 10 years of technical experience as Software Engineer. • 8 years of experience in people/project management and leadership role. • Experience in recruiting, strategic planning, performance review and project management including mentoring/coaching developers. • AWS Certified Solution Architect - Associate. • AWS Certified Cloud Practitioner. • Microsoft Certified Technology Specialist. • Artificial Intelligence(ML/DL) & Data Science with Python training. • SalesForce. • Git, TFS, SCM, JIRA, Confluence. • Jenkins, Kibana, Grafana.

Previous Brands
Agkiya
Coupa Software
IQVIA
IMS Health
Cegedim Software
Cegedim Dendrite
Optum
Work Experience
Senior Engineering Manager
Feb ‘25 - Now
Optum

I‬‭ am‬‭ leading‬‭ a‬‭ team‬‭ responsible‬‭ for‬‭ developing‬‭ AI‬‭ software‬‭ solutions‬‭ that‬‭ enable‬‭ member‬ ‭ engagement‬‭ for‬‭ Payers.‬‭ This‬‭ role‬‭ involves‬‭ overseeing‬‭ the‬‭ entire‬‭ product‬‭ development‬‭ lifecycle,‬ ‭ from‬‭ initial‬‭ concept‬‭ through‬‭ to‬‭ delivery‬‭ and‬‭ maintenance.‬‭ I‬‭ interact‬‭ with‬‭ business‬‭ stakeholders,‬ ‭ drive‬‭ engineering‬‭ excellence,‬‭ manage‬‭ the‬‭ engineering‬‭ budget,‬‭ and‬‭ ensure‬‭ high-quality‬‭ product‬ ‭ releases using a scaled agile framework.‬ ‭ Key Responsibilities:‬ ● End-to-End‬‭ Product‬‭ Development:‬‭ Lead‬‭ the‬‭ team‬‭ through‬‭ all‬‭ phases‬‭ of‬‭ product‬‭ development,‬ ‭ including‬‭ research,‬‭ proof‬‭ of‬‭ concepts,‬‭ architecture,‬‭ design,‬‭ development,‬‭ testing,‬ ‭ deployment, and maintenance.‬ ● Business‬‭ Interaction:‬‭ Collaborate‬‭ closely‬‭ with‬‭ business‬‭ stakeholders‬‭ to‬‭ understand‬ ‭ requirements,‬‭ provide‬‭ technical‬‭ insights,‬‭ and‬‭ ensure‬‭ alignment‬‭ between‬‭ business‬‭ goals‬‭ and‬ ‭ engineering efforts.‬ ● Engineering‬‭ Excellence:‬‭ Promote‬‭ best‬‭ practices‬‭ in‬‭ software‬‭ engineering,‬‭ including‬‭ modern‬ ‭ development‬‭ methodologies,‬‭ code‬‭ reviews,‬‭ and‬‭ continuous‬‭ integration/continuous‬ ‭ deployment (CI/CD) processes.‬ ● Budget‬‭ Management:‬‭ Own‬‭ the‬‭ engineering‬‭ budget,‬‭ including‬‭ cost‬‭ management‬‭ and‬ ‭ identifying opportunities for savings without compromising quality‬ ● Quality‬‭ Product‬‭ Releases:‬‭ Ensure‬‭ the‬‭ delivery‬‭ of‬‭ high-quality‬‭ AI-based‬‭ cloud‬‭ solutions‬‭ to‬ ‭ members, adhering to timelines and quality standards.‬ ● Scaled‬‭ Agile‬‭ Framework(SAFe):‬‭ Implement‬‭ and‬‭ follow‬‭ scaled‬‭ agile‬‭ practices‬‭ to‬‭ manage‬‭ and‬ ‭ deliver projects efficiently‬ ‭ ‭

Founder & President
Mar ‘24 - Feb ‘25
Agkiya

Leading Project Management and Software Development cycles with Scrum Master proficiency and Software Architectural acumen. Spearheaded development in Generative AI, leading Machine Learning and Deep Learning projects that enhanced operational efficiency by25% and cutting processing time by 50%.

Senior Engineering Manager
Dec ‘21 - Sep ‘23
Coupa Software

Led a specialized feature team in the Treasury Department, advancing microservices architecture for the Coupa Business Spend Management suite. Conducted technical design reviews and devised a strategic roadmap for Treasury software, ensuring alignment with corporate objectives. Orchestrated the Agile SDLC, fostering collaboration among Product Owners, UX, QA, Business, Operations, Support, and SRE teams. Championed team performance through targeted recruitment, skill assessments, and continuous process improvements. Served as Scrum Master, embedding agile methodologies within the team to enhance productivity and efficiency. Defined and managed release plans, meticulously outlining project scopes and milestones while proactively addressing potential risks. Supervised Release Management and CI/CD workflows, guaranteeing smooth deployment of applications in diverse environments, including AWS, resulting in increasing the efficiency by 40%.

Chef D’Equipe
Jul ‘15 - Nov ‘21
IQVIA

Led multiple key development teams delivering innovative SaaS CRM solutions for web and mobile platforms, transforming the Pharma industry, and a geographically distributed team for maintaining legacy systems. Managed the entire project lifecycle, from strategic planning to execution, ensuring the delivery of scalable, user-focused software products. Directed technical strategy and promoted cross-functional collaboration with stakeholders for effective software integration. Oversaw resource distribution and budget management to maintain financial integrity of projects. Successfully improved the application performance by 87% and reduce the cost by 90%

Chef De Projet Technique
Jan ‘14 - Jul ‘15
IMS Health

Led the architecture and advancement of cross-platform software modules for a SaaS CRM solution, encompassing windows, iOS, Android, and Web. Mentored engineering teams, expedited technical problem-solving, and upheld excellence through meticulous code reviews. Partnered with stakeholders to understand business needs and spearheaded the discovery of cutting-edge solutions. Developed high performance, robust, customizable and scaleable software component in baseline product.

Sr. Software Developer
Oct ‘07 - Jan ‘14
Cegedim Software

Technologies: C#, .NET Framework, Mono Framework, XCode, Xamarin studio, VC++, MFC, Oracle, Sybase, Sql Server, SQLite ★ Modeling the database architecture and ensuring it supports the business needs. ★ Responsible for developing the core components in the CRM product and assure the production of a quality product. ★ Analyze, design and coordinate the development of software systems to form a basis for the solution of information processing problems. ★ Provide assistance to testers and support personnel as needed to determine system problems and suggest solutions. ★ Develop iOS, Android and Web version of SaaS CRM product.

Software Developer
Aug ‘05 - Jul ‘07
Cegedim Dendrite

Technologies : C# 2.0, XML, Dendrite Framework, VC++, MFC, Oracle, Sybase, Web services. ★ Created web services and Plugins in C# and integrate them to baseline products. ★ Defect fixing and support/maintenance after deployment. ★ Modeling the database architecture while ensuring the product supports the business needs. ★ Unit Testing of the resulting components.

Languages
English
French
Education & Training
Samrat Ashok Technological Institute
‘03 - ‘05
Master of computer application
Govt. M.V.M. College, Bhopal
‘98 - ‘01
Bachelor of Science - BS
France