Ornob Mohammad


With a proven track record in luxury retail, I excel at understanding customer needs and providing exceptional service. My experience at Selfridges has honed my skills in visual merchandising and personalised shopping experiences, making me adaptable to various retail environments.

Previous Brands
Best Luxury Cars
Selfridges Retail
Sushi And Bento House
Work Experience
Christmas Sales Associate for
Sep ‘23 - Dec ‘23
Selfridges Retail

• During my tenure as a Retail Assistant at Selfridges, I developed a strong foundation in providing exceptional customer service and maintaining a high standard of visual merchandising. Engaging with a diverse clientele, I honed my interpersonal skills and cultivated a deep understanding of customer needs. I consistently exceeded sales targets by leveraging my product knowledge and ensuring a personalised shopping experience. Additionally, I actively contributed to the efficient operation of the store by handling transactions, managing inventory, and participating in the organisation of promotional events. My time at Selfridges not only enhanced my ability to thrive in a fast paced retail environment but also instilled a commitment to upholding the brand's reputation for excellence.

Car sales executive
Jun ‘21 - Now
Best Luxury Cars

As a car sales executive, my role is diverse and engaging. I am the face of our dealership, embodying professionalism, product expertise, and exceptional customer service. My primary focus is on connecting with customers, understanding their needs, and matching them with the perfect vehicle from our inventory. I serve as a trusted advisor, offering expert guidance on features, options, and financing solutions. Building strong relationships and earning trust are paramount as I guide customers through test drives, negotiations, and finalizing the purchase process. In addition to individual sales, I contribute to the overall success of the dealership by achieving sales targets, fostering long-term customer relationships, and staying abreast of industry trends and product knowledge. Effective communication, attention to detail, and a genuine passion for automobiles are essential in my role. By delivering an outstanding customer experience, I play a pivotal part in driving the success and reputation of our dealership.

Shift Manager
Aug ‘20 - Aug ‘23
Sushi And Bento House

• Manage and lead a team of 10 employees in a busy sushi restaurant, implementing protocols to improve efficiency and overall performance • Develop and manage inventory controls, ordering, and food costing • Create and implement effective marketing plans to provide a more excellent advertisement of the business • Communicate regularly with the staff and stakeholders to create a positive work environment and value-driven culture • Foster relationships with customers to enhance the customer experience and increase customer loyalty • Optimised profits by controlling food, beverage and labour costs daily • Balanced registers nightly, recorded any discrepancies for management and completed nightly bank deposits.

Opticians Assistant
May ‘16 - Aug ‘18
Elite Vision Opticians

• Assisted with vision tests, including measuring pupillary distances, performing visual acuity tests, and screening for eye diseases. • Helped clients choose frames and lenses that fit their individual needs and preferences. • Advised clients on lens and frame options, including coatings and enhancements that improve vision. • Maintained accurate patient records, ensuring that all information was up-to-date and accessible to other members of the team. • Communicated with ophthalmologists, optometrists, and other healthcare professionals to coordinate patient care and treatment plans. • Organized and maintained the dispensary, ensuring that frames and lenses were properly stocked and maintained. • Assisted with repairs and adjustments to frames and lenses, ensuring that clients received the highest quality care and service. • Managed administrative tasks, including scheduling appointments and organizing patient files. • Educated clients on proper contact lens care and helped fit them for lenses. • Participated in continuing education and training opportunities to develop knowledge and skills in the field.

Retail Experience
Retail Category
High street
High-end luxury
Work Environment
Department store
Flagship store
High street store
Travel retail
Product Category
Complaint handling
Client Help
Product demos
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Open/closing store
Health & safety
Education & Training
University of West London
‘19 - ‘24
Bachelor of Science
Chadwell Heath Academy
‘17 - ‘19
A-Levels Applied Science
Chadwell Heath Academy
‘17 - ‘19
A-Levels Digital Media