With foundational experience in hospitality and customer service at Kolbe Hotel and volunteering for the European Summit of Sustainability 2023, I excel in client advising and complaint handling. Fluent in basic Italian and English, I'm adept in luxury retail environments, showcasing flexibility and a keen ability to welcome and assist clients.
carried out : receptionist, customer reception, booking management with respective hotel portals, customer service. (June- August 2022) • Volunteer representative John Cabot for the EIIS (European Institute of Innovation for Sustainability) team for the European Summit of Sustainability 2023 at Palazzo Taverna. Tasks carried out: sponsor assistance to the respective desk, guests welcome, credit desk assistance, infopoint for guests and general surveillance of the spaces and halls of the building.