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Open to Permanent
Open to Permanent

Aditya Singh

High-Energy Customer Service Assistant | Skilled in Issue Resolution and 100+ Daily Customer Interactions.
About

I bring hands-on retail experience from Marks & Spencer, excelling in customer service, transaction processing, and supporting sales on busy shop floors. I am detail-oriented, adaptable to various retail settings, and passionate about delivering excellent customer experiences in fast-paced, high street and premium environments.

Previous Brands
Sky-D Café Bistro and lounge
Marks & Spencer Store
Bhartiya Sevashram (NGO)
Bhartiyam19 (Inter- College Competition held by BVP COE)
Pet Lovers Association
Lancaster University
Work Experience
Student Ambassador
Jan ‘25 - Sep ‘25
Lancaster University

Represented Lancaster University, guiding prospective students by providing advisory support; developed digital content and hosted Q&A sessions, strengthening communication and public speaking skills.

Customer Assistant (Team Member)
Jul ‘23 - Jun ‘24
Sky-D Café Bistro and lounge

Maintained accurate records for over 500 products, demonstrating strong attention to detail Processed an average of 50 transactions daily with high accuracy, showcasing ability to work efficiently

Dog Show Event Finance Head
Jul ‘23 - Aug ‘23
Pet Lovers Association

Managed budget allocation for the Dog Show. Secured sponsorships to support the event financially.

Customer Assistant (Team Member)
Jan ‘22 - May ‘23
Marks & Spencer Store

An average of 100 customers per shift, providing excellent customer service and maintaining a high level of energy and enthusiasm. Handled customer inquiries and complaints effectively, demonstrating strong communication and problem-solving skills. Assisted in event setups, including promotional nights.

Social Volunteer
Jun ‘20 - Sep ‘23
Bhartiya Sevashram (NGO)

Educated underprivileged children, demonstrating patience and adaptability in teaching Developed skills in breaking down complex information for easier understanding

Core Committee
Apr ‘19 - Oct ‘23
Bhartiyam19 (Inter- College Competition held by BVP COE)

Spearheaded event coordination, showcasing strong organizational and leadership skills, contributing to the success of the intercollege competition.

Retail Experience
Retail Category
High street
Premium
Work Environment
Department store
Shopping centre
Flagship store
Outlet
Product Category
Menswear
Womenswear
Accessories
Watches & Jewelry
Footwear
Beauty & Fragrances
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Styling
Product demos
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Store Maintenance
Order preparation
Stock control
Stockroom management
Open/closing store
Health & safety
Languages
English - Fluent
Hindi - Native
Education & Training
LANCASTER UNIVERSITY
‘24 - ‘25
MSc Cyber Security
BVP COE
BTech Electronics Engineering
Ramakrishna Mission Vidyapith
12th Standard CBSE BOARD