Tak Wai (David) Chan
Information Technology Management Consulting Professional with 18+ years of consulting, agencies, eCommerce and digital marketing experience. A detail-oriented PMP and CPA with outstanding interpersonal and leadership skills, who has demonstrated a track record of teamwork. Developed leading edge website, mobile, tablet applications to enhance users’ experiences. Created eCommerce best practices and processes, created point of view on industry trends and conducted vendor analysis on leading eCommerce vendors. Served as a strategist, program manager, technology lead and functional manager and testing lead for numerous clients in different industries, including many Fortune 500 and publicly listed companies as well as healthcare companies and government agencies. Specialties: Omni Channel Commerce, eCommerce, Program Management, Strategic Roadmap Planning, Digital Transformation, Business Development , Business Case Development, Offshore Delivery Management, Creative Design and Development, Strategic and Roadmap Planning
Led digital transformation program to develop a global single content, commerce and learning website to streamline customer experience across shopping products, renewing subscriptions, participating online learning courses.
Developed eCommerce vision/strategy for EMEA markets; launched omni channel features to support revneue growth
Launched ECommerce and Omni-channel capabilities for international markets
Replatformed eCommerce websites into Salesforce Commerce Cloud/Demandware; managed ongoing eCommerce roadmap and evolve digital footprints with innovation
Led multi-functional teams (Creative, Usability, Development, Relationship/Email Management, SEO & Analytics) to maximize client’s digital footprints. Managed technical, digital and marketing projects to drive sales and repeat purchases.
Developed best practices for ECommerce and digital practice, researched industry trends and authored white papers on Web, Digital Marketing, Mobile Commerce, social networks. Managed projects throughout the Systems Development Life Cycle with client staffs, onshore and offshore resources (5-30 FTEs, USD $5-20M).