I have hands-on retail experience with ZARA, Brands For Less, and Centrepoint, excelling in customer service, sales processing, and visual merchandising. I adapt quickly to fast-paced shop floors, thrive in team settings, and consistently deliver high standards and personalised service across menswear and womenswear.
Retail Operations & Visual Merchandising: Managed store sections and maintained brand-aligned displays. Ensured high visual standards through effective presentation and stockroom organisation. Sales Processing: Executed fast and accurate sales, exchanges, and refunds across all payment methods. Customer Service & Team Coordination: Delivered personalised service in-store and over the phone. Supported delivery intake and floor replenishment and ensured seamless coordination with team members and management.
Ensured all merchandising aligned with brand guidelines and seasonal themes. Collaborated with sales teams to highlight high-priority products. Analysed store traffic and adjusted layouts to optimise customer flow.
Delivered excellent customer service, resolving inquiries and assisting with product selection, enhancing satisfaction and loyalty. Maintained strong product knowledge and trend awareness, driving sales through personalised recommendations and visual merchandising. Balanced time between customer service, stock management, and operational duties, maintaining high store performance.
Aditya was a great team member, perfect punctuality. Always wanted to learn more and had the right attitude for work. Was a excellent employee :)