Arun Valsan Edoth Kaippurath
A seasoned retail professional, I've excelled in customer service roles at TJX Europe and Sainsbury's, thriving in high street to luxury environments. Proficient in client help, complaint handling, online order fulfilment, and inventory control, my multitasking abilities ensure smooth store operations.
• Delivered positive customer interactions, promptly identifying and resolving individual needs. • Recorded data accurately, maintaining reliable up-to-date customer and company information. • Partnered with colleagues to implement impactful solutions improving customer experiences. • Planned and directed internal operations. • Prioritized own workload by multitasking projects, handling conflicting deadlines, and managing time.
• Helped a team of Online Drivers to efficiently load vans ahead of delivery. • Worked accurately and efficiently to fulfill customer orders. • Inspected products before customer delivery to ensure orders met defined quality standards. • Worked in a team of 6 to smoothly execute weekly customer orders. • Skillfully handled customer enquiries by phone, email, and integrated chat system.
• Development of new product taking inputs from customer to meet their requirements. • Design evaluation and modification of product design for error-free assembly. • Preparation of BOM and Process planning and machine allocation to meet timeline. • Documentation of Manufacturing, Inspection, Maintenance and follow-up of Checklist. • Assembly and Correction of precision injection molds. • Tool Trial Conduction and inspection of the plastic part. • Continual Interaction with Customers and Validating and incorporating their views and Needs. • Conducted research into properties and functionality of proposed mechanical engineering designs.