I’m an enthusiastic creative with a unique blend of experience in both the luxury jewellery industry and multimedia journalism. I currently work as a Client Advisor & Production Assistant at Diamond Heaven, specialising in the sales, production, and aftercare of bespoke fine jewellery, collaborating with design and technical teams to ensure the seamless delivery of high-quality pieces. I have extensive experience in managing production, resource planning, and multi-department operations within the luxury jewellery sector. With a First-Class degree in Fashion Journalism and Content Creation from London College of Fashion, I like to bring creativity into everything I do. When I’m not handling diamonds, I indulge in creative direction and content creation, working with small brands by directing and shooting their social media marketing campaigns. I also proudly directed and produced a jewellery-focused magazine, managing cross-functional teams and overseeing the production - from concept to completion. I thrive in fast-paced, creative environments where I can expand on my talents in luxury fashion and journalism. Open to opportunities in luxury retail, fashion, and media, I am eager to bring my unique blend of skills to new and exciting challenges!✨
- Personalised consultations to ensure a bespoke experience for sales of high end luxury jewellery - Support the sales and after-sales team in delivering bespoke fine jewellery pieces to clients. - Liaise with workshop and design teams to ensure smooth delivery of bespoke commissions and repairs. - Managed resource planning and cost control measures to ensure timely deliveries within budget. - Worked closely with mounters, setters, and technical teams, ensuring the highest standards of quality control.
- Develop unique concepts aligned with brand identity. - Produce engaging visuals for social media marketing. - Filming, Editing & Directing - Create tailored content strategies for social media platforms. - Craft compelling narratives that enhance brand presence. - Coordinate with other industry creatives to deliver cohesive content. - Handle timelines and budgets for content production. - Work with small businesses to execute their marketing vision.
- Specialised in selling luxury diamond and gemstone jewellery, offering expert guidance to clients. - Assisted with the coordination of the production process for custom jewellery pieces, working closely with the design and technical teams. - Managed customer orders for bespoke diamond jewellery, overseeing quality control and timely delivery of finished pieces. - Monitored stock levels, resource allocation, and cost planning to optimise production efficiency. - Provided exceptional customer service, handling queries regarding repairs, collections, and custom designs.
Directed and produced a jewellery-focused zine highlighting Afro-Caribbean culture, conducting interviews and managing production from start to finish. - Managed cross-functional teams, including designers, photographers, and content creators, ensuring all tasks were delivered on time and met editorial standards. - Gained strong administrative skills through project management, budgeting, and resource allocation.
- Coordinated production and workshop activities, ensuring all departments were aligned in delivering high-quality pieces. - Supported the management team in resource planning, cost control, and scheduling of bespoke jewellery projects. - Managed the administration and reporting of workshop activities, tracking production metrics to improve overall efficiency. - Worked closely with setters, mounters, and designers, ensuring a seamless production process from concept to completion. - Researched and authored engaging articles for the company website, providing insightful content on jewellery trends and topics to enhance brand presence and customer engagement.
- Provided a welcoming and engaging environment for customers, assisting them in selecting the perfect jewellery pieces to suit their needs. - Conducted daily stock checks, ensuring inventory accuracy and availability. - Managed the tills at the end of each shift. - Developed strong teamwork and communication skills by collaborating with a large team to achieve sales targets. - Embraced constructive feedback, improving my ability to follow instructions and perform tasks with greater efficiency.