Adam Oussalah
I have hands-on retail experience with Massimo Dutti and Tesco, excelling in stock management, replenishment, and customer service. Adaptable and confident, I thrive in fast-paced environments, connect easily with customers, and consistently support teams to achieve targets and deliver seamless shop floor experiences.
Organized shop floor and stockroom. Done replenishments and deliveries. Worked with team leaders and managers to hit KPI'S. Served customers and helped with their requests.
Developed a great sense of EQ, reading body language and knowing how to interact with various types of people. Breaking comfort zones and taking initiative with anything that I'm presented with, comfortable with all situations. Developed a massive amount of confidence through talking to many people and being rejected every day in different ways. Knowing how to network within the office and other offices, creating relationships with people I haven't met before and other business owners. I'm able to adapt to anyone as I've coached a lot of new starters, able to run topics for others and improve their skills. Always upskilling myself on having a strong mentality, and hosted upskilling calls for my office and other offices across the country. Learned to be a lot more solution orientated and to be accountable for myself and others. We changed from different campaigns throughout the year, so I was able to adapt to new pitches by knowing my target audience and learning about the campaign. Being sector leader allowed me to take on many responsibilities, like running your own office, and know how to deal with situations that may come up and finding a solution, and make sure everyone is profitable on the day.
Hosted VIP Guests, greeted them and displayed excellent professionalism. Restocked tables, served customers with amazing customer service. Helped the kitchen, and prepared the rooms before stadium opening times. Interacted with special guests, built rapport leaving customers satisfied with and enjoyable experience.
Used to lifting heavy long-term hours. Working closely with other warehouse staff, drivers, and store teams. Lifting, moving, and sorting stock safely. Handling missing stock, damaged goods.
Worked in the clothing section, restocking and helping customers. Constantly interacted with customers, resolving complaints. Adapted to the busy new year's schedule and rush. Was reliable to my team. Hit goals and Targets as a team. Provided excellent customer service. Amazing attention to detail.