Lorenzo Alexander

Lead daily floor operations while supporting sales goals, associate performance, customer experience, and overall store execution in a high-volume professional sports retail environment. Coach and train associates on UPT, sales KPIs, conversion, upselling, product knowledge, and customer engagement to improve individual and team performance. Monitor key performance indicators and use sales-floor observations to identify opportunities to increase transactions, basket size, and overall revenue. Deliver strong customer service by helping customers find the right products, building genuine rapport, answering product questions, and creating a personalized shopping experience. Apply current NBA knowledge, player/team awareness, league trends, and product knowledge to confidently assist customers and support sales conversations. Support and perform NBA Customs services, including personalized jersey customization and related customer-service processes while maintaining attention to detail and quality standards. Currently training in embroidery operations, developing hands-on knowledge of embroidery equipment, customization techniques, patch application, and production workflow. Train and develop associates through hands-on coaching, real-time feedback, demonstrations, and reinforcement of company standards and sales expectations. Assist with opening and closing operations, including securing the sales floor, preparing the store for business, completing operational procedures, and ensuring the team is ready for the next shift. Maintain strong knowledge of stockroom operations, including receiving, organization, replenishment, product location, inventory movement, and maintaining an efficient back-of-house environment. Partner with management and associates to maintain organized sales floors, accurate product. Utilize upselling and suggestive-selling techniques to introduce customers to complementary products, higher-value purchases, and customization opportunities. Help maintain visual merchandising standards and ensure merchandise is properly presented, sized, stocked, and available for customers. Handle fast-paced customer traffic while balancing leadership responsibilities, operational priorities, sales objectives, and associate support. Contribute to a positive team environment by leading by example, communicating expectations clearly, and remaining hands-on during busy periods. Demonstrated success in Customs sales, contributing approximately 17.89% of sales versus an 8% store target, while continuing to develop expertise in customization and embroidery. Build trust with customers through strong communication, patience, product expertise, and a genuine enthusiasm for basketball and sports culture.

Promoted from Inventory Specialist to Assistant General Manager due to strong performance and leadership. Managed daily operations including opening/closing procedures, weekly cash counts, daily audits and POS/register resolution. Educated staff and customers on cannabis products and cannabinoid profiles (Terpens, Sativa VS Indica VS Hybrid, THC-V, CBG, CBC, CBN etc). Maintained product rotation, monitored expiration dates, and ensured compliant inventory accuracy. Building trust with customers through high-quality product recommendations with said trust consistently generating tickets of $350-$700 throughout the shift Collaborated with a number of brands on pop-up events and product training for better customer interaction and more accurate product education Weekly trainings with Staff about KPI's, reviewing product knowledge, and difficult customer scenarios with reminders about add ons and weekly deals Constantly updating purchase logs, Visitor Logs, Sample Log & detailed manifest checks Maintains daily scheduling for the staff in a 2 week cycle Highly detailed and well trained on using Metrc and Inventory checks for incoming products Overseason 12 employees and creates scheduling in 2 week cycle for each individual Recognized for excellent communication skills, creating in store exclusive deals, and very detailed oriented with customer pick up orders and reviewing in store purchases Constantly ordering Office, lavatory, and new products in a two to three week cycle

Managed inventory and placed daily poultry and seafood orders. Collaborated with chefs to support prep and dinner service. Educated on over 100 types of Fish and shellfish. Assisted large scale events and buyouts serving 1,000+ guests. Supervised and supported team members with new knife techniques to cut different fish types (I.E. Flat, VS Round, VS, Fattier Fish). Giving customers detailed recommendations for Sushi Grade fish and how to prepare lunch/dinners. Knowing the difference between Farm Raised and Wild Caught Fish. Educating new staff on how Fish and Meat are rotated and are still fresh just by look and smell. Skilled in filleting, deboning, and preparing fresh products with attention to quality and safety. Rotated and labeled incoming met packaged orders accurately via sell by dates. Created magnificent Fish and Meat cases for display every morning shift. Made sure all product was well wrapped and put away in correct fridges tabletops, counters, kitchen utensils, sinks, we clean during closing operations. Followed intense food safety and health protocols to prove the best customer service. Daily temperature checks for both meat/fish cases backstock fridges and upstairs backstock room to ensure best quality. Rewarded with constant praise and respect for being well rounded and creative with both seafood and meat cases.

Started my career in the seafood department as a FishMonger learned how to fillet, debone, skin, clean, butterfly and educated myself on over 50+ of fish inside of the store. Trained intensely on Seafood sustainability and each color code Green being safe to eat, yellow being safe to eat but be wary, while red means avoid since the fishes habitat is either damaged or the fish is overcaught. Created back of the house items such as Shrimp Scampi, Salmon Burgers, Oyster plates, and Holiday seafood platters. Moved to the Customer Service role due to high reputation and potential growth opportunity. Learned more about refunding customers, performing customer service returns for amazon drop offs, Go backs, Money counting, and accurately fixing sale products.

Delivered top-tier sales performance and managed high-volume customer interactions in a fast-paced environment. Resolved complex package inquiries, including shipment delays, tracking issues, and Amazon return processes, ensuring customer satisfaction. Operated scanning, printing, and filing systems with precision to support operational efficiency. Expert in notary services after the first year, managing documentation such as wills, divorces, parental permissions, while handling diverse administrative tasks. Performed in store orders to replenish on shipping boxes, office supplies, tape, and printing supplies. Proficient in store opening and closing procedures, maintaining accuracy and adherence to company standards. Education people on constant fees and international shipping. Rigorous training on in store mailboxes and how to mail sort for over 800+ mailbox customers. Intense care and attention to detail for USPS drop offs and incoming mail from the United states postal office. Got really close to the community that has been using this UPS Store for over 25 years and won their trust and respect.

Consistently exceeded sales targets, averaging 15-30 device sales bi-weekly. Handled technical support for devices and SIM cards, and provided product information on new offers. Conducted inventory counts and assisted customers with upgrades and account transfers. Cleaned and polished phone cases displays every as well as deep cleaning the store every two days.

Collaborated with team members to stock dairy, frozen, and meat sections efficiently and properly. Ensured product freshness by managing back stock and inventory. Assisted customers with assistance on product ingredients and recipes. Cleaned backstock fridge and shelving daily for staff safety as well as customer satisfaction.

Engaged with customers to provide a positive and welcoming shopping experience, offering assistance and product recommendations to meet their needs. Maintained clean, well-stocked, and organized shelves to ensure an appealing store presentation and optimal product availability. Monitored product expiration dates, rotated inventory, and implemented proper stock management practices to uphold quality and freshness. Followed health and safety guidelines, including proper food handling and sanitation procedures, to ensure compliance with industry standards. Collaborated with team members to support daily operations and maintain a seamless customer experience. Actively identified and addressed gaps in inventory or displays to enhance overall store efficiency and customer satisfaction

Trained in register operations, inventory management, and stockroom organization to ensure efficient store functionality. Delivered exceptional customer service by assisting guests with purchases, addressing inquiries, and providing personalized recommendations to enhance their shopping experience. Maintained a clean, organized, and visually appealing sales floor, aligning with Disney's brand standards. Supported merchandising efforts by replenishing stock, setting up displays, and ensuring accurate product placement. Handled transactions accurately, including cash, card, and mobile payments, while maintaining a friendly and professional demeanor. Collaborated with team members to create a magical and memorable shopping environment for guests of all ages. Created Magical Moments for Customers and Co workers alike with thinking out of the box and staying patient and being extremely hospitable with my constant training & seeking advice.

Supervised and engaged students in grades 2-5, ensuring a safe, structured, and supportive environment during after-school hours. Facilitated educational and recreational activities, fostering creativity, teamwork, and skill development. Assisted students with homework and school assignments, providing guidance to promote academic success. Maintained open communication with supervisors, staff, and parents to address student progress, concerns, and needs effectively. Monitored attendance, maintained accurate records, and ensured emergency contact information was up-to-date for all students.

Delivered exceptional customer service by assisting customers with purchases, answering inquiries, and resolving issues promptly. Operated cash registers and processed transactions accurately, including cash, card, and digital payments. Restocked shelves, maintained organized displays, and ensured product availability. Adhered to company policies and safety guidelines, including proper handling of restricted items. Supported promotional activities and ensured pricing accuracy to drive sales and customer satisfaction.