Hanna Aden
I have hands-on experience in luxury beauty retail, providing personalised customer service, supporting sales targets, and maintaining high visual standards. Skilled in fast-paced environments, I efficiently handle transactions, manage stock, and enjoy helping customers find the perfect products to enhance their shopping experience.
Resolved complex billing and account issues for finance clients, improving first contact resolution rates Documented client processes and product information to streamline team responses and reduce handling time Escalated high priority cases using targeted problem solving, ensuring faster resolution for critical accounts Maintained high attention to detail when processing transactions, minimising compliance errors and audit risks
Delivered personalised customer service, advising clients on skincare, cosmetics, and fragrance to meet individual needs Maintained high visual merchandising standards to create an engaging in store experience Processed transactions efficiently while managing stock levels and inventory control Collaborated with team members to achieve and exceed store sales targets Supported promotional campaigns and new product launches to drive store traffic
Handled inbound clinical and public enquiries using NHS Pathways to deliver accurate triage and guidance Resolved complex caller issues at first contact, improving resolution consistency Maintained strict patient confidentiality and compliance with NHS protocols while accurately documenting call outcomes Collaborated with healthcare teams to escalate urgent cases, reducing response times and improving care coordination