Svitlana Krat
I have hands-on experience as a sales assistant in clothing and footwear, delivering excellent customer service on the shop floor. I am adaptable, detail-oriented, and thrive in fast-paced retail environments, always focused on maintaining high standards and ensuring customer satisfaction.
Serviced customers and took orders. Described menu items and suggested products to customers. Ensured that all food items are prepared and stored safely and hygienically. Prepared and served hot and cold drinks such as coffee, tea and speciality beverages. Maintained impeccable attention to detail, ensuring consistency and excellence in every product. Independently created items according to recipes and standards. Adhered to health and safety guidelines at all times.
Directed early arrivals to the bar as they wait for their tables to become available. Adhered to health and safety guidelines at all times. Provided menu, dishes and bills to the guests and supported them before they leave the facility. Cleared the tables.
Retail sale of clothing in specialised stores. Retail sale of footwear in specialised stores. Ensured high levels of customer satisfaction through excellent sales service.
General warehouse duties included operating Order Picking Units (OPUs). Undertaking Pedestrian Picking and Secure Picking and involves considerable manual handling.
Managed customer bank accounts, including opening and closing accounts and monitored financial transactions. Fulfilled clients' requests such as the verification of bank account details and printed statements of accounts. Provided client service support online and remote banking options.
Answer customer questions by phone, e-mail or in CRM software. Gave quotations and checked product availability. Sold products or services and took/ checked payments. Handled complaints or pass them to a supervisor. Received calls and help to placed orders with customer in the online store.