I am an enthusiastic, well-motivated individual, a team player with excellent communication skills. Have spent last few years working in luxury retail and now looking to transfer my customer facing skills into a front of house role in a corporate environment. Competent in use of MS Office
During this time I have worked for SJL Recruitment in a number of short- and long- term assignments in the capacity of Retail Assistant. Key assignments as follows including: - Selfridges, Hermes, Nicoli – Bond Street, Prada, Monica Vinader. Whilst working in these assignments, I carried out following duties: • Provided first class service to high-net-worth individuals • Supported all aspects of running store • Dealt with promotions – promoting new products • Managing customer relationships and dealing with any queries or issues • Stock management – ensuring stock levels are maintained, accepting goods in and optimizing display of products • Offering customer advice • Working to sales targets • Working to high standards of customer service at all times
• Responsible for taking customer orders within designated section • Communicated effectively with chefs in relation to allergies/dietary requirements • Tasked with opening and closing restaurant and ensuring high standards of cleanliness • Provided customer service at "hired out" parties at the venue • Resolved all customer queries and complaints
• Managed billing, payments and processing cash transactions • Maintaining register • Worked in team environment • Established a welcoming atmosphere – greeting guests warmly • Supported areas of hospitality during events