Maria Shokoya
I bring a year’s retail experience at Marks & Spencer, excelling in customer service, sales, and operations across high street and premium environments. Adaptable and detail-oriented, I confidently handle tills, stock, and customer queries, thriving in dynamic teams and fast-paced retail settings.
Greeted and served customers in a fast-paced environment, ensuring timely and friendly service to meet the needs of stadium patrons Managed tables of up to 20 guests, taking orders, delivering food and beverages, and handling cash and credit transactions Maintained a high level of accuracy and attention to detail in order taking, food preparation, and cash handling Worked effectively as part of a team to ensure seamless service delivery, including communicating with kitchen staff, bartenders, and other servers Demonstrated strong problem-solving skills to resolve customer complaints and concerns in a professional and courteous manner Maintained a clean and organized workspace, adhering to health and safety standards
Assisted customers with purchases, answered queries and provided excellent customer service, resulting in consistently positive customer feedback and high sales figures Supported store operations by receiving and processing stock, maintaining visual displays, and restocking shelves Developed strong communication and teamwork skills, working effectively with colleagues to achieve store targets and resolve customer complaints Demonstrated flexibility and adaptability by covering various roles within the store, including cash handling, till operations, and floor sales Utilized my problem-solving skills to resolve customer issues and resolve discrepancies in sales and stock