Ionela Vechiu
Retail professional with experience at JD and TK Maxx, adept in customer service, sales, and maintaining store operations. Organised, adaptable, and fluent in Romanian, Russian, and English, I excel in dynamic retail settings, delivering engaging customer experiences and enhancing sales through personalised service.
• Contacted additional shops and conducted research to handle special customer requests. • Helped customers with questions, locating products and completing purchases. • Delivered assistant to high volume of customers in busy retail environment, expertly managing competition demands and minimising conflicts. • Checked merchandise regularly to identify needs and took care to maintain neat arrangements. • Received new stock and replenished shelves with fresh merchandise for customers. • Recommended accessory purchases to complement customer choices, increasing per-customer revenue. • Received new deliveries and processed stock for immediate addition to displays or storage. • Walked around shop frequently to identify problems and offer assistance • to customers. Followed manager orders and carried out daily tasks to keep shop organised, tidy and customer-ready. • Updated display signs with current product information and special messages to help drive sales. • Prepared merchandise for sale by adding tags, wrappings and finishing touches. • Learned names and details offrequent customers, delivering top-quality experiences for important guests. • Maintained friendly relationships with suppliers and vendors frequenting shop.
• Used a variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone • Consulted on client skin care regimes to provide best-possible advice and guidance • Performed full make-up applications to 10 clients per week. • Dealt professionally with issues and complaints, helping develop and implement successful resolutions.