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Open to Permanent
Open to Permanent

Hassan Chowdhury

Assistant Operations Manager
About

With extensive retail experience, I excel as a Sales Assistant at Marks and Spencer, handling customer service, sales, and inventory with precision. I adapt swiftly to diverse retail environments, ensuring customer satisfaction and efficient service delivery.

Previous Brands
DPD-Bicester
INDY-RASOI INDIAN RESTAURANT, ROSS-ON-WYE
CASH & TRAFFIC MANAGEMENT, COVENTRY
SHAKIL'S RESTAURANT, BICESTER
Boots Optician
Marks and Spencer
Work Experience
Owner Driver Franchise
Mar ‘24 - Now
DPD-Bicester

• Route planning: Plan routes to ensure deliveries are made efficiently and on time • Customer service: Respond to customer questions and concerns • Vehicle maintenance: Perform routine maintenance and inspections to keep the vehicle safe and reliable • Time management: Meet schedules and deadlines • Problem-solving: Handle delivery-related issues and discrepancies • Communication: Communicate with dispatch, supervisors, and customers • Attention to detail: Maintain accurate delivery logs and records.

Owner &Manager
Oct ‘22 - Dec ‘23
INDY-RASOI INDIAN RESTAURANT, ROSS-ON-WYE

• Managed all restaurant operations, including hiring, training, and supervising staff, leading to a 20% decrease in staff turnover. • Developed and implemented restaurant business plans and marketing strategies, resulting in a 30% increase in sales over three years. • Ensured compliance with health and safety regulations, maintaining a 98% satisfaction rating during health inspections. • Oversaw inventory management, reducing food waste by 15% through effective stock control and proper storage areas. • Enhanced customer satisfaction by improving menu items and ensuring excellent customer service, leading to a 4.5-star rating on major review platforms.

Supervisor & CSAS
Jun ‘20 - Aug ‘22
CASH & TRAFFIC MANAGEMENT, COVENTRY

• Supervising a team of skilled marshals, at high-traffic events such as Glastonbury, Burghley Horse Trial and Country shows • Analysed operational performance and implemented plans to execute the action plans • Developed lasting relationships with employees, peers, upper management and outside vendors. • Community safety accreditation scheme - enables the chief constable of a police force in the United Kingdom to grant a limited range of police powers to employees of non-police organisations bolstering community safety.

Operations Manager
Sep ‘17 - Jun ‘20
SHAKIL'S RESTAURANT, BICESTER

• Organised special events in the restaurant including receptions, promotions, and corporate lunches. • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to • maximise profits. • Led and directed team members on effective methods, operations, and procedures. • Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes. • Effectively managed payroll and timekeeping, including completion of the proper paperwork for recruits and leavers. • Reduced labour costs by 25% whilst maintaining excellent service and profit levels.

Optical Assistant
Mar ‘15 - Aug ‘17
Boots Optician

• Assisted customers during the eyewear selection process at a busy high-street optician. • Provided chair-side support to senior optometrists during consultations and eye examinations. • Provided admin support to the reception team

Sales Assistant
Nov ‘13 - Jun ‘14
Marks and Spencer

• Helping customers with queries and general sales. • Using the company stock database. • Assisted in managing the returns department. • Cash register duties and front-of-house greeting.

Retail Experience
Retail Category
Premium
Luxury
High street
Work Environment
Department store
Shopping centre
Pop-Up
Outlet
Product Category
Menswear
Womenswear
Watches & Jewelry
Accessories
Footwear
Other
Responsibilities
Client Help
Cash register
Returns & Exchanges
Delivery processing
Stockroom management
Stock control
Open/closing store
Order preparation
Transactions
Aftercare
Greeting
Complaint handling
Languages
English - Native
Education & Training
The Cherwell School
‘09 - ‘14
GCSE - 12 A -C including Maths, English, French,