With extensive experience as a Beauty Consultant at L'Oréal and Sales Associate at Mango, I excel in personalised consultations, customer service, and visual merchandising. I'm proficient in advanced POS systems, passionate about fashion trends, and adaptable to various retail environments.
• Spearheaded personalized beauty consultations, offering tailored advice on skincare, makeup, and hair care products based on individual customer needs and preferences. • Achieved a track record of high customer satisfaction ratings by delivering exceptional service, including handling inquiries, resolving issues promptly, and offering informed product recommendations. • Played a key role in visual merchandising efforts, ensuring product displays were attractive, organized, and aligned with the latest beauty trends. • Conducted in-store beauty workshops and product demonstrations, enhancing customer engagement, and fostering a community of beauty enthusiasts. • Leveraged detailed product knowledge to exceed sales targets through personalized upselling and cross-selling strategies.
• Delivered outstanding customer service by assisting customers in finding products, providing information on promotions, and offering recommendations to meet their unique fashion needs and preferences. • Managed inventory levels effectively, ensuring the availability of high-demand beauty products and timely restocking. • Participated in ongoing training to enhance product knowledge and stay abreast of the latest trends in the fashion industry. • Utilized advanced POS systems to process transactions, returns, and exchanges with a high degree of accuracy and efficiency.