Samy Mouloudj
I have hands-on experience in fast-paced retail environments with Bershka and schuh, excelling in customer service, sales, and visual merchandising. I am adaptable and reliable, with a strong focus on maintaining high store standards, supporting team goals, and staying attuned to product trends.
Delivered high standards of customer service in a fast-paced retail environment, supporting sales and brand presentation. Took consistent responsibility for the first-floor Menswear and BSK Womenswear departments, ensuring strong visual standards and stock organisation. Managed fitting room operations, including customer assistance, garment flow, and maintaining a positive customer experience. Demonstrated reliability and initiative by independently overseeing key floor areas during shifts. Worked collaboratively with team members to meet daily operational and sales targets.
Frequently praised by supervisors on multiple occasions in a high-traffic flagship location serving diverse, international clientele. Played a key role in maintaining exceptional store standards, ensuring visual merchandising aligned with brand guidelines and seasonal campaigns. Contributed to a positive working environment, boosting staff morale and thus achieving sales targets amongst everyone. Effectively handled customer inquiries and resolved issues, contributing to a significant increase in positive customer feedback and repeat visits.
Led the largest cultural society on campus, organizing large-scale events, including the Arab Ball with 400+ attendees. Honed leadership, budgeting, and organizational skills by managing event logistics and finances. Cultivated excellent communication and delegation abilities through team coordination and student union collaboration.
Market Analysis & Trend Forecasting - Researched sneaker trends, limited releases, and resale value to maximize profit margins. Sales & Negotiation – Successfully bought and resold high-demand and luxury sneakers such as Nike, Louis Vuitton, Balenciaga, A Bathing Ape, through platforms like StockX, GOAT, eBay, and social media, generating over £9000 in revenue. Inventory & Supply Chain Management – Managed sourcing, purchasing, and fulfilment strategies, ensuring efficient order processing and timely deliveries. Brand Building & Digital Marketing – Built a strong online presence through social media marketing, particularly market group chats, engaging content, and customer relationship management. Financial & Business Operations - Independently Tracked sales, profits, and expenses to optimize pricing strategies and increase ROI.
I had the pleasure of being Samy’s direct manager during his time at Bershka, where I served as Store Manager/General Manager. Samy consistently demonstrated: • Exceptional work ethic – he approached every task with dedication and commitment. • Hardworking attitude – always willing to go the extra mile to ensure the store met its objectives. • Attention to detail – he maintained high standards in visual merchandising, customer service, and store operations. His professionalism, reliability, and positive attitude made him an invaluable member of the team. I have no doubt that Samy will excel in any role that requires diligence, focus, and strong interpersonal skills. Signed, Mohamed Safwat Store Manager / General Manager Bershka (Inditex)