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Zhanna Shikhabova

Social Media Assistant
About

Enthusiastic and experienced sales professional with a strong background in luxu ry fashion and fragrance. Excited to apply for the position of Retail Sales Consultant. MSc in Fashion Marketing and Management. Proven customer service skills. Eager to leverage my passion and knowledge to represent with excellence.

Previous Brands
ATALLIANCE LTD
Dainties Limited
Shopping Centre "Rakhmet"
Work Experience
Small Business Owner
Feb ‘21 - Now
Dainties Limited

• Launched and established an independent online confectionery gift business. • Developed and managed company website and social media presence. • Created captivating product imagery, driving a 40% increase in online sales. • Orchestrated marketing campaigns, expanding customer base and brand visibility. • Coordinated and executed multiple successful pop-up shops, showcasing various products. • Achieved consistent sales targets, exceeding daily revenue goals by 15% on average. • Enhanced customer engagement and brand reputation through effective communication.

Social Media Assistant
Jan ‘19 - Now
ATALLIANCE LTD

• Managed and curated content across social media platforms, resulting in 15% increase in follower engagement. • Collaborated on campaigns promoting construction services, driving brand awareness. • Monitored trends and competitor activity to optimize online presence.

Sales Consultant
Jan ‘03 - Jan ‘08
Shopping Centre "Rakhmet"

• Engaged potential customers, maintained a 75% conversion rate. • Showcased product knowledge, contributing to 15% monthly revenue increase. • Handled customer inquiries and complaints, achieving 90% resolution rate.

Retail Experience
Product Category
Womenswear
Beauty & Fragrances
Responsibilities
Client Help
Complaint handling
Greeting
Packaging
Returns & Exchanges
Online orders fulfilment
Product labelling
Order preparation
Product setup
Languages
Russian
English
Education & Training
Cardiff Metropolitan University
Unknown - ‘18
Master of Science in Management
North Kazakhstan University
Unknown - ‘03
Bachelor of Education
Cardiff and Vale College
Unknown - ‘17
Certificate : Fashion Design