With a solid background in retail, honed at LIDL and Sainsbury's with roles in customer service and shop floor replenishment, I excel in maintaining high store standards and adapting to fast-paced environments. My experience spans both high street and premium sectors, showcasing my versatility and dedication to exceptional customer assistance.
• Providing excellent Customer Service • Managing Inbound & outbound calls for customer/residents • Call Quality/Floor walking (assisting colleague's customer queries) • Managing Customer Complaints (online & phone) • Manage different services: • Concessionary Travel (Blue Badge & Freedom Pass) • PCN & Parking Permits • Cleansing, Waste & Recyling • Complaints • Lettings/Rent • Resident account management – MyNewham Portal (address change, personal details & change of circumstances)
• Prep deliveries (F&V, Chilled, Frozen & Ambient) • Shop floor replishment • Restock/put back • Serving and assisting customers with any queries whiles on day duties • Maintaining shop floor standard • Adhering and assessing health & safety standards – Freshness testing
Company: Sainsbury's PLC Position: Online Assistant (Temp) • Pick & Prep online orders • Shop floor replishment • Restock/put back • Serving and assisting customers with any queries • Maintaining shop floor standard • Adhering and assessing health & safety standards
Mediation company for Aviation & Telecommunication • Dealing with incoming Aviation & telecommunication schemes disputes and case management • Dealing with customer enquiries existing & new customers • Inbound telephone contact • Daily intake: emails, composing and sending letters, processing applications, general inquires & escalated complaints • Prepare, maintain and update case details in accordance with CISAS regulations • Confidentiality when dealing with sensitive data • Managing incoming information and communications in an appropriate manner, e.g. telephone, via post, e-mail. • First point of contact & case handler for all existing claim disputes • Regulated by FCA (Financial Conduct Authorities) • Regulated and approved by OfCom • Certified by CAA (Civil aviation authority)
Privatise insurance company • Managing inbound calls for existing, new members, sales & complaints (car, renters, homeowner's insurance) • Working to meet sales KPI's at 13% turnover for new business • Client account management (profile edits; payment details, addresses, login, billing etc) • Regulated by FCA (Financial Conduct Authorities) • Rebase insurance policies
• Providing excellent Customer Service • Managing Inbound calls for customer renewals (car insurance renewal) • Call Quality/Floor walking (assisting colleague's customer queries) • Managing Customer Complaints (Objection handling) • Assist with claims and multi-car enquires. • Client account management (profile edits; payment details, addresses, login etc) • FCA (Financial Conduct Authority) Regulated
• Nike & Basketball tech specialist • Replen • Maintaining store standards • Cashier Duties (sales, exchange, refunds, staff discount) • Customer service – Greet, Engagement, Consumer profiling, maximising sale opportunities • Brand ambassador for Nike basketball/Jordan
• Answer phone calls & replying to emails from our clients • Liaising daily with national and international affiliates • Sales Force • Customer complaints • Taking account/executive bookings • Assist with any queries. • Client Account management (profile edits; payment details, addresses, login etc)
• Processing Check in/Check out • Cashier Duties • Maintaining Excellent Customer Service Skills • Managing Customer Enquiries • Creating and Managing Staff Rota • Using in house operations system (Magic) for guest requests, events\sales, health and safety
Company: AdidasGroup, Stratford Westfield Position: Sales/Stockroom Assistant • VM (visual merchandise) champion • Cashier Duties • Customer service • Footwear specialist • Stockroom operations • Delivery • Transfers • Shrinkage