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Michael Muboro

Customer Service Officer
About

With a solid background in retail, honed at LIDL and Sainsbury's with roles in customer service and shop floor replenishment, I excel in maintaining high store standards and adapting to fast-paced environments. My experience spans both high street and premium sectors, showcasing my versatility and dedication to exceptional customer assistance.

Previous Brands
Addison Lee
AdidasGroup
CCA International/Hastings direct
CEDR
HILTON METROPOLE HOTEL
LIDL Ltd
London Borough of Newham Council
NikeTown
SAINSBURY'S PLC
USAA London
Work Experience
Resident Service Officer
Aug ‘22 - Feb ‘24
London Borough of Newham Council

• Providing excellent Customer Service • Managing Inbound & outbound calls for customer/residents • Call Quality/Floor walking (assisting colleague's customer queries) • Managing Customer Complaints (online & phone) • Manage different services: • Concessionary Travel (Blue Badge & Freedom Pass) • PCN & Parking Permits • Cleansing, Waste & Recyling • Complaints • Lettings/Rent • Resident account management – MyNewham Portal (address change, personal details & change of circumstances)

Customer Service Operative (Day
Jul ‘22 - Jan ‘23
LIDL Ltd

• Prep deliveries (F&V, Chilled, Frozen & Ambient) • Shop floor replishment • Restock/put back • Serving and assisting customers with any queries whiles on day duties • Maintaining shop floor standard • Adhering and assessing health & safety standards – Freshness testing

Online Assistant (Temp)
May ‘20 - Aug ‘20
SAINSBURY'S PLC

Company: Sainsbury's PLC Position: Online Assistant (Temp) • Pick & Prep online orders • Shop floor replishment • Restock/put back • Serving and assisting customers with any queries • Maintaining shop floor standard • Adhering and assessing health & safety standards

Case Administrator
Oct ‘18 - Apr ‘20
CEDR

Mediation company for Aviation & Telecommunication • Dealing with incoming Aviation & telecommunication schemes disputes and case management • Dealing with customer enquiries existing & new customers • Inbound telephone contact • Daily intake: emails, composing and sending letters, processing applications, general inquires & escalated complaints • Prepare, maintain and update case details in accordance with CISAS regulations • Confidentiality when dealing with sensitive data • Managing incoming information and communications in an appropriate manner, e.g. telephone, via post, e-mail. • First point of contact & case handler for all existing claim disputes • Regulated by FCA (Financial Conduct Authorities) • Regulated and approved by OfCom • Certified by CAA (Civil aviation authority)

Member Service Representative
Nov ‘17 - Sep ‘18
USAA London

Privatise insurance company • Managing inbound calls for existing, new members, sales & complaints (car, renters, homeowner's insurance) • Working to meet sales KPI's at 13% turnover for new business • Client account management (profile edits; payment details, addresses, login, billing etc) • Regulated by FCA (Financial Conduct Authorities) • Rebase insurance policies

Customer Representative
Jan ‘16 - Nov ‘17
CCA International/Hastings direct

• Providing excellent Customer Service • Managing Inbound calls for customer renewals (car insurance renewal) • Call Quality/Floor walking (assisting colleague's customer queries) • Managing Customer Complaints (Objection handling) • Assist with claims and multi-car enquires. • Client account management (profile edits; payment details, addresses, login etc) • FCA (Financial Conduct Authority) Regulated

Athlete (Sales Associate)
Oct ‘14 - Jan ‘16
NikeTown

• Nike & Basketball tech specialist • Replen • Maintaining store standards • Cashier Duties (sales, exchange, refunds, staff discount) • Customer service – Greet, Engagement, Consumer profiling, maximising sale opportunities • Brand ambassador for Nike basketball/Jordan

Customer Relations
Oct ‘14 - Dec ‘15
Addison Lee

• Answer phone calls & replying to emails from our clients • Liaising daily with national and international affiliates • Sales Force • Customer complaints • Taking account/executive bookings • Assist with any queries. • Client Account management (profile edits; payment details, addresses, login etc)

H.O.F Supervisor
Nov ‘12 - Sep ‘14
HILTON METROPOLE HOTEL

• Processing Check in/Check out • Cashier Duties • Maintaining Excellent Customer Service Skills • Managing Customer Enquiries • Creating and Managing Staff Rota • Using in house operations system (Magic) for guest requests, events\sales, health and safety

Sales/Stockroom Assistant
May ‘12 - Aug ‘14
AdidasGroup

Company: AdidasGroup, Stratford Westfield Position: Sales/Stockroom Assistant • VM (visual merchandise) champion • Cashier Duties • Customer service • Footwear specialist • Stockroom operations • Delivery • Transfers • Shrinkage

Retail Experience
Retail Category
High street
Premium
Work Environment
Shopping centre
Department store
Flagship store
High street store
Product Category
Menswear
Footwear
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Styling
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Online orders fulfilment
Product setup
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Health & safety
Open/closing store
Languages
English
Education & Training
Eastbury Comprehensive School
BTEC National Diploma Sports science (DMM)
Waltham Forest College
Access to Law (MERIT)
St Bonaventure's Comprehensive School
GCSE 9 at A-C-