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Open to Permanent
Open to Permanent

Connor Davies

Member Service Representative
About

I am an experienced retail professional with over 11 years in customer service and sales roles, including positions at Nationwide Building Society, Next and Carphone Warehouse. I excel in client relationship management, visual merchandising, and driving sales to enhance the customer experience.

Previous Brands
Nationwide Building Society
Next
Carphone Warehouse
Work Experience
Member Representative
May ‘18 - Now
Nationwide Building Society

Client Relationship Management • Maintaining relationships with existing members, demonstrating tailored services and products we offer to improve a longer lasting relationship with members. • Ensuring exceptional customer service and listening to member feedback, reporting information daily to my team, reflected by customer satisfactory scores which consistently remained above target. • Resolving complaints within our 3-day SLA period, providing effective solutions to solve problems face-to-face, through online chat and telephony channels. Resulting in member retention that otherwise would have switched to competing banks. Accounts/Branch Management • Overseeing members' accounts, implementing regulatory procedures and customer authentication is correctly met to ensure trust in our members. • Identifying opportunities for additional services to optimise member experience, conducting appointments to open new products for members. Client Onboarding & Training • Educating potential and existing members of banking products such as loans, current accounts, credit cards, savings, investments and insurance. • Leading presentations to students in a local University, educating and empowering the students to make better financial choices, identifying potential leads and acquiring new business. • Conducting 'Tea & Tech' sessions via zoom to educate vulnerable members about online banking and safety, sending tutorials via email where applicable. Collaboration & Teamwork • Acting Branch Manager across various London and Hertfordshire branches, carrying out daily duties, improve branches business and customer satisfaction scoring. • Leading customer care to my team as well as coaching and development sessions to provide exceptional customer service and enhance processes.

Sales Coordinator
Jan ‘16 - Apr ‘18
Next

o Representing the store in regular district meetings, inventing different strategies to produce more sales and assisting managers with daily tasks. o Mentoring groups of employees and leading inductions. Completing store projects to meet deadlines under pressure. o Stock taking, Visual Merchandising and providing excellent customer service when welcoming visitors. o Being the designated fire warden to support fire/bomb threats in case of an emergency. Assisting in keeping the store clean throughout the day.

Sales Advisor
Sep ‘15 - Mar ‘16
Carphone Warehouse

o Selling and pitching products to hit targets, providing fair and accurate information of the range of phones characteristics and network providers. o Handling contracts and insurance policies as well as answering phone calls. o Controlling appointment bookings and growing my IT knowledge.

Retail Experience
Retail Category
High street
Work Environment
Department store
Shopping centre
High street store
Other
Product Category
Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Footwear
Beauty & Fragrances
Other
Responsibilities
Storytelling
Aftercare
Complaint handling
CRM
Client Help
Greeting
Styling
Product demos
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Health & safety
Languages
English
Education & Training
UNIVERSITY of CAMBRIDGE
‘23 - ‘23
CELTA
Teaching English to foreign students
Shrewsbury College of Arts and Technology
‘13 - ‘15
BTEC - Uniformed Public Services (MERIT x3)
Mary Webb School & Science College
‘08 - ‘13
Nine GCSE's (Ranging A