Natasha Chowdhury
I bring strong experience in high street retail, including leadership as Assistant Manager at The Fragrance Shop and sales roles at Primark and Blue Inc. Skilled in customer service, visual merchandising, and team support, I adapt quickly to busy shop floors and am committed to excellent in-store experiences.
Ensuring company policies are followed. Training and developing new employees. Motivating employees and ensuring a focus on the mission. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Working closely with the store manager to lead staff. Assisting customers whenever necessary. Ensuring that health, safety, and security rules are followed. Taking disciplinary action when necessary. Ensuring a consistent standard of customer service. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.
Answering customer enquiries or passing them on to the appropriate department. Giving information and helping to solve customer problems. Selling products in kiosk department (tobacco/cigarettes) and bagging items for customers. Arranging services for customers, for example, booking hotel rooms or arranging car hire. Processing complaints and, if appropriate, issuing refunds. Taking information from customers and entering it on a database. Taking payments by cash, cheque or credit card. Making sure that the customer's experience is a positive one.
Stocking products and merchandise Organizing displays Greeting customers Answering questions regarding styles, stock, and company policies Coordinating dressing rooms Completing transactions
Completing sales Completing tasks Persuading Customers Visiting residents in different areas for sales
Provide excellent customer focused service to visitors Replenishing stock items to ensure that all customer's needs are met Represent global brand and ensure that customer experience is memorable Ensure restaurant is clean, attractive and fit for purpose Support other crew members and management staff
Post room duties ensuring that all mail and correspondence is sent out ahead of deadline with the correct level of security and pricing. Communicating with a variety of staff, clients and participants via email, over the telephone and face to face Updating participant profiles on the data management system Handling documentation confidentially and adhering to company policy and procedure Maintenance of supplies and equipment
Providing excellent customer service; dealing with customer requests & queries Stock merchandising Organising sale stock Sorting deliveries Maintaining good presentation of the shop floor Working effectively as part of a team