Dynamic retail professional with proven success at Adidas and TK Maxx. I excel in customer service, sales targets, visual merchandising, and fostering loyalty. Adaptability ensures seamless operations and enhanced customer experiences in fast-paced environments, boosting performance and building lasting relationships.
• Delivered excellent service as a bartender, preparing and serving a variety of wines, spirits and cocktails in a fast-paced setting. • Assisted in setting up and organising events, ensuring seamless experiences for large party bookings across renowned venues like The Emirates Stadium, Wembley Stadium and more. • Provided quick and accurate table service, maintaining a high level of attentiveness to customer needs and ensuring a positive dining experience. • Anticipated customer preferences and tailored recommendations, enhancing satisfaction by offering personalised service. • Efficiently handled customer complaints and concerns, resolving issues to ensure customer satisfaction.
• Drove sales by consistently delivering exceptional customer service and upselling, helping to boost branch performance in line with key performance indicators (KPIs). • Addressed and resolved customer complaints with professionalism and empathy, maintaining positive customer relationships. • Fostered a lively, engaging store environment that encouraged repeat business and built customer loyalty. • Ensured visual merchandising standards were upheld, maintaining an attractive and organised store layout that enhanced customer experience. • Collaborated with team members to meet sales targets and contributed to the overall success of the store.
• Processed payments efficiently, including cash, card, and mobile transactions, ensuring smooth and accurate checkout experiences. • Provided attentive service by actively listening to customers' needs and offering tailored solutions, cross-selling, contributing to increased sales and customer satisfaction. • Acquired in-depth product knowledge, enabling effective recommendations and upselling of new product ranges to customers, consistently achieving sales targets. • Maintained high visual standards throughout the store, ensuring an inviting shopping environment that attracted customers. • Built rapport with regular customers, enhancing retention and contributing to a strong and loyal customer base.