Denisa Hustiu

Curate, annotate, and evaluate English-language datasets used in Al model training Review and assess Al-generated language outputs for grammatical accuracy, clarity, tone, and contextual appropriateness Apply linguistic judgment to ensure alignment with detailed task guidelines and quality standards Perform text annotation and labeling to support supervised learning and model evaluation Identify errors, inconsistencies, and ambiguities in language data and provide structured feedback to improve model performance Maintain high levels of accuracy, consistency, and attention to detail across large volumes of data

Coordinated end-to-end patient journeys within a private healthcare setting. Managed self-pay enquiries via phone, email, and in-person communication. Produced accurate procedure quotations and maintained confidential patient records Ensured GDPR compliance and data accuracy across CRM, SAP, and HMS systems Worked closely with consultants and clinical teams to support efficient service delivery Identified service inefficiencies impacting patient retention and supported management with process improvements, while providing training and guidance to new staff to maintain consistent service standards

Supported daily store operations, staff scheduling, and floor management Monitored sales performance and operational efficiency, identifying and supporting improvements to team productivity and store performance Coached and trained team members on customer service and operational standards Acted as a first point of contact for resolving customer issues and operational challenges, ensuring a smooth service experience.

Oversaw daily operations of a luxury watch repair centre, ensuring workflow efficiency, service quality, and adherence to brand standards Acted as a key point of escalation for complex client issues, balancing customer satisfaction