With experience as a Beauty Advisor at Sephora, Customer Advisor at Selfridges and Health Advisor at Boots Pharmacy, I've honed my skills in makeup expertise, skincare knowledge, personalised service and financial acumen. I'm flexible and adept at adapting to various retail environments with the ability to efficiently manage tasks on a dynamic shop floor.
● Counter Management: Overseeing the operations of 20 beauty counters, ensuring they meet the high standards expected of luxury brands. ● Luxury Service Delivery: Providing exceptional, personalized customer service tailored to the specific needs of clients at Dior, Chanel, and YSL counters. ● Product Knowledge: Self-training and staying up-to-date on the latest products, trends, and techniques for all brands, with a particular emphasis on Dior, Chanel, and YSL. ● Sales Performance: Driving sales by employing advanced selling techniques, upselling, and cross-selling to enhance customer satisfaction and maximize revenue. ● Client Relationship Management: Building and maintaining strong relationships with clients, providing personalized recommendations, and ensuring a memorable shopping experience. ● Visual Merchandising: Creating and maintaining visually appealing displays that reflect onto the brands. ● Inventory Control: Managing stock levels and ensuring the availability of popular and high-demand products. ● Staff Training and Development: Training and mentoring team members to deliver consistent, high-quality service across all counters. ● Event Planning and Execution: Organizing and executing in-store events and promotions to engage customers and boost brand visibility. ● Customer Feedback Analysis: Collecting and analyzing customer feedback to identify areas for improvement and enhance the overall customer experience. ● Brand Ambassador: Representing the luxury brands at various events and marketing initiatives, ensuring a strong brand presence. ● Problem Resolution: Addressing and resolving customer complaints and issues promptly and professionally, ensuring customer satisfaction. ● Compliance and Standards: Ensuring all counters comply with company policies, brand guidelines, and health and safety standards. ● Performance Reporting: Monitoring sales performance and providing regular reports to management, along with recommendations for improvement.
• Honed makeup expertise and commitment to individualized service. • Extensive knowledge of makeup brands, providing tailored recommendations. • Ofering personalized makeup tips, contributing to lasting customer relationships. • Actively listened to customers, ensuring a positive and memorable experience.
• Worked in beauty and fragrance departments, utilizing extensive knowledge and passion for the industry. • Demonstrated exceptional communication and interpersonal skills, thriving in a prestigious retail environment. • Received specialized training in skincare, providing expert advice to customers.
Pharmaceutical Knowledge and Advisory Expertise: • Proactively pursued advanced learning beyond basics. • Provided comprehensive advice on medications and health conditions. • Demonstrated commitment to continuous learning in the pharmaceutical field. Beauty and Fragrance Industry Expertise: • Volunteered in the beauty and fragrance departments. • Gained a deep understanding of industry intricacies. • Acquired knowledge of trends, products, and customer preferences Financial Acumen and Cash Handling Precision: • Developed strong cash handling skills. • Ensured accuracy in financial transactions. • Highlighted commitment to financial integrity and attention to detail.