Experienced Senior Sales & Quality Manager Passionate and results-driven Senior Sales Associate with extensive experience in luxury retail management, sales strategy, and customer relationship development. Skilled in leading high-performing teams, optimizing store operations, and driving business growth through strategic sales initiatives. With a strong background in sales management, merchandising, and clienteling, I excel in providing an outstanding customer experience while ensuring operational excellence. My expertise also extends to quality management, sales training, and cross-functional collaboration to enhance brand performance and client loyalty. I thrive in fast-paced environments and am always eager to take on new challenges in the luxury industry.
Successfully achieved individual and store sales objectives, contributing to a significative year-over-year growth in revenue. Excelled in processing sales transactions and managed client relationships through strategic CRM initiatives, leading to a 25% increase in client retention rates. Maintained strict adherence to Loewe's visual merchandising and stock standards.
Delivered exceptional customer service that boosted customer satisfaction scores by 20%. Enhanced client engagement through effective clienteling, resulting in a increase in repeat customer visits. Managed customer feedback and maintained precise stock records to ensure optimal product availability.
Played a key role in achieving sales targets, consistently exceeding personal and store goals. Promoted a team-oriented environment that enhanced collective performance through the sharing of best practices. Streamlined CRM and Client Book management processes, significantly improving data accuracy and customer follow-up.
Led the recruitment, training, and coaching of customer support teams, substantially enhancing overall service quality. Developed and implemented support strategies that greatly improved product knowledge and presentation skills among team members. Successfully expanded the Belgian market, boosting company revenues and global presence. Additionally, pioneered the development of GPS points for Bolt's expansion into other capitals, enhancing the company's global perception and customer experience.
Met and surpassed sales targets consistently, achieving a personal sales growth. Managed inventory and executed seamless product transfers, ensuring the availability of key items that contributed to a increase in store sales.
Developed and implemented logistics solutions that attracted and secured high-value partnerships, increasing contract values. Successfully negotiated complex contracts that had a significant business impact
Supervised a team of three responsible for gathering and analyzing physicians’ needs. - Directed and connected clients with the most suitable partners while ensuring rigorous lead quality control before finalizing sales. - Conducted regular satisfaction surveys with physicians and partners to enhance service quality and improve customer experience.
Successfully implemented advanced telesales techniques, consistently exceeding sales targets of €75K per month, reaching €159K by the third month. Leveraged active listening and consultative selling to identify client needs, tailor solutions, and enhance conversion rates. Managed a dynamic portfolio of approximately 30 clients per week, ensuring a seamless sales process from initial contact to deal closure. Maintained meticulous lead tracking and follow-up strategies to maximize retention and customer satisfaction.
Ensure a seamless shopping experience, build strong relationships with key clients, and drive customer loyalty. Oversee daily operations, manage stock levels, and optimize visual merchandising to maximize sales. Track performance metrics, analyze sales data, and implement strategies to boost revenue and efficiency. Organize schedules, oversee workflow, and train the team to maintain brand standards and operational excellence.