Jaki Islam Tanim

Trading Assistant

With a robust background at Sainsbury's, I've honed skills in stock management and customer service, thriving in fast-paced retail settings. Skilled in teamwork and problem-solving, my passion lies in elevating the shopping experience in dynamic environments.

Previous Brands
IDLC Finance Limited
Snehasis Mahmud & Co
Work Experience
Trading Assistant
Nov ‘23 - Dec ‘23

Job Location: London, UK • Sorting and replenishing stock efficiently to ensure smooth operations. • Checking code across various categories such as produce, fresh foods, and dry goods. • Unloading and managing deliveries, ensuring products are quickly and accurately placed in the correct areas. • Assisting customers with their queries and providing a high-quality shopping experience

Sales Operations Officer
Dec ‘19 - Aug ‘23
IDLC Finance Limited

Job Location: Bangladesh • Initiated aggressive professional sales of IDLC Finance Limited loan products and services. • Handled inbound customer service calls with cross selling. • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow up. • Evaluated and organized late payment upon interest in timely fashion. • Administered and supervised loan settlement security documents for various IDLC Finance Limited clients. • Managed customer complaints and rectified issues to complete satisfaction by answering several phone calls to direct inquires. • Assisted and followed up with customers by providing customer support with a positive attitude after loan disbursement.

Junior Accountant
Nov ‘18 - Oct ‘19
Snehasis Mahmud & Co

Job Location: Bangladesh Managed daily and monthly entries of cashbooks and bankbooks. Generated monthly entries of TDS and VDS Challans. Updated and reconciled bank files/statements monthly whilst communicating with the banks regarding any discrepancies. Documented 75A of the Income Tax Ordinance for the client's organization. Accurately appraised commercial monthly VAT Return and statement transactions in a timely manner.

Retail Experience
Retail Category
High street
Work Environment
Department store
Complaint handling
Client Help
Product demos
Client Advising
Returns & Exchanges
Product setup
Product labelling
Health & safety
Store Maintenance
Education & Training
London South Bank University
‘23 - ‘25
Master of Science
Accounting and Finance
Leading University Bangladesh
‘12 - ‘15
Bangladesh Education Board
‘08 - ‘10
Higher School Certificate
Bangladesh Education Board
‘04 - ‘08
School Certificate