Harry Panteli

• Strong understanding of the FIX protocol and its implementation in the financial industry • Proficiency in troubleshooting FIX-related issues and providing timely solutions to clients • Demonstrated problem-solving skills to identify and resolve technical challenges • Building and maintaining constant rapports with clients by resolving issues promptly and following up for any further assistance • Excellent communication skills to effectively liaise with clients and internal technical teams • Ability to work collaboratively in a fast-paced environment, often under pressure • Knowledge of financial markets, trading workflows, and trading lifecycles • Familiarity with electronic trading systems and order management systems (OMS) via providing 1 st and 2nd line support through ticketing system, email, webchat and phone • Working in accordance with internal SLA metrics • Working with senior individuals to consciously provide feedback and improvement where needed

• Manage and maintain the preliminary consultation and account management of new and existing UK clients for effective financial planning and investment • Communication: Maintaining the daily administration of my client's accounts, upkeeping of the company's internal systems and records and corresponding with clients by Telephone and by post • Maintaining compliance across my client's investments • Key achievement: Conserving my clients' expectations and ensuring their targets and goals are met lawfully • Knowledge: Helping my clients with the best strategies to accomplish higher financial returns • Teamwork: Analyzing client needs and how I can, not only meet, but exceeding their needs

• Key Achievement: Promoted to Keyholder within three months of employment • Average daily sales of £2,000+ per day, continuously achieving and exceeding store targets • Solely responsible for opening and closing of the store • Responsible for till management and processing of all cash and card transactions, ready for bookkeeping Responsible for cashing in all store earnings to our local bank branch daily • Work closely with the Store Manager in order management, logistics and stock takes, day to day visual • merchandising and store set ups Teamwork and Communication: Effectively train new starters, in product knowledge, and up selling • techniques to drive sales. Carry out direct diary management for the on-site Technical Support team to schedule • repairs • Knowledge: Continuously follow product updates, latest releases and ensuring customers are well informed on • all new products • Fast-paced environment: Focusing on problem solving, communication and higher-level interpersonal skills

• Key Achievement: Generating financial documents to send to clientele • Knowledge: Consolidating tax returns • Communication: Liaising as a point of contact between our client's and HMRC • Corresponding to client by telephone, emails and post • Scanning, uploading and allocating both business and clientele documentation • Teamwork: Assisting other accountants with queries and daily operations

• Key Achievement: Worked in the pandemic, to gain a strong understanding of trading option charts • Analytical skills: Coordinated and analyzed the German Bond Market, extracting data from the relevant sources and charts to program key findings, specifically focused on the Options Division • Teamwork and Communication: Evaluated the information by converting our findings into written charts, seeing if that position came into one of three classes: Buy, Sell or a Hold position. Coordinating with the team of Options Traders to execute one of the three positions • Knowledge: Gained a strong understanding of the German Bond Market, specifically within the Option aspect of trading • Fast-paced environment: Honed the skillset of being resilient under pressure, thriving and grasping new situations quickly and broadening mindset • Innovation: Contributed new ideas and showing initiative within our daily tasks, by updating on current events