With a background as a sales assistant at Savers, I've developed retail expertise managing transactions, assisting customers and merchandising. My time as a restaurant server strengthened my customer service skills in high-pressure situations. Fluent in basic English, I'm comfortable handling diverse roles in fast-paced environments.
• Generating & compiling data via Excel regarding capacity utilisation of office space • Communicating directly with C2's Director, while also managing an on-site team of five • Providing data which informs key decisions on how office space is used to maximise cost savings
• I managed the cash register, proficiently handling transactions • Assisting customers by guiding them through the store and addressing inquiries, ensuring a satisfactory shopping experience • Performing floor duties including restocking shelves and merchandising products to maintain an appealing store environment • Through this I developed proficiency in commercial technology through hands-on experience with the store's point-of-sale system. As well as enhanced customer engagement skills by effectively responding to customer needs and preferences
(Full time) July 2021 – Sep 2021 , (Part time) Jan 2023- April 2023 • Responsible for taking orders for food and beverages, ensuring accuracy and customer satisfaction • Provided recommendations based on preferences and dietary requirement • Maintained cleanliness and organisation of the dining area • Conducted errands to supermarkets for essential supplies • Processed payments using card readers, demonstrating proficiency in handling financial transactions, as well as handling cash payments This all helped me to develop exceptional interpersonal skills as I interacted with a diverse clientele in a fast paced environment. As well as demonstrating my ability to remain composed and efficient under pressure, ensuring smooth operations.
Sampling and website building freelance over the past few years • Offering product samples to potential customers to encourage purchase decisions • Developing a robust e-commerce platform and seamlessly migrating existing customer reviews utilising Shopify's capabilities