With extensive customer service experience as a bartender and food runner, I excel in fast-paced retail environments. I'm skilled at upselling, maintaining orderliness, and delivering exceptional service to enhance sales and customer satisfaction. My adaptability ensures smooth operations across varied settings.
• Exceeding customer service expectations by providing friendly and courteous service to all guests • Constantly up-selling menu items to increase profits • Conducting daily/weekly cleaning tasks to maintain an orderly, sanitary work environment
Weekly DJ Show showcasing up and coming talent within the underground music scene from Portsmouth and beyond.
Launched and managed numerous student club nights within Portsmouth. Creating ticket pages and artwork, managing and running successful social media campaigns, curating line-ups of local and national talent, liaising with venue owners and artist management.
Summer job - a few weekends during festival season (July-August) • Taking customers orders within a fast paced environment • Packaging and serving food to customers • Receiving cash and card payments
Resident DJ at a busy, late night bar named One Eyed Dog. I worked closely with bar staff and managers to create a vibrant, engaging atmosphere for diverse crowds. This further adapted my skills around customer service, brand representation and coordination.
• Ensuring necessary sports and activity equipment was setup and safe for client's sessions. • Supported opening and closing procedures. • Monitored and controlled provisional and confirmed bookings to prevent double bookings
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards. • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas. • Served high volumes of guests in fast-paced service environments with exceptional customer care. • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.