Stephanie Chevallier

Skincare and Korean cosmetics (K-beauty). Took over a underperforming boutique, poorly rated on Google, at Westfield Forum des Halles. Objective: to relaunch sales and service quality. Diagnosis & Reorganization: Complete takeover of a point of sale in difficulty, overhaul of the organization and operational standards, and relaunch of commercial dynamics. Renovation & Operations: Management of renovation work on the sales area (floor repair) and installation of promotional pop-ups for the boutique's brands. Renewal of supplier contracts and compliance with HR (mutual, tracking of working hours). Management & Service Excellence: Team training and deployment of corrective measures. Upscaling of service quality, improvement of Google reviews and strengthening of customer loyalty. Event Management – Korea Expo 2026 (equivalent to one month's turnover in 3 days): End-to-end management of the event, from preparation to execution over three days.

Launch of consulting activity: commercial prospecting, portfolio development. English interpreter.

Context: Parisian flagship (3.16 M€ CA) of the New York couture House. Interim management after the departure of the Boutique Director. Reporting to HQ (London / New York). Interim Flagship Management (promoted after 6 months): Complete management of the Parisian flagship at 3.16 M€ CA following the departure of the Boutique Director. P&L management, team leadership, HQ reporting (London / New York). Global growth of +10.8%. Restructuring of the Bridal Strategy (0.7 M€ | +276% growth): Revitalization of the Bridal department to capture 22% of total CA. Cross-functional management with Design, Production and Commercial (NY) teams: overhaul of the offer, pricing architecture and customer journey. Couture & VIP Project Management: Direction of custom couture orders, including a fully custom gown for a high-profile personality featured in Vogue, The New York Times and Vanity Fair. End-to-end coordination between client, stylist, Studio and Atelier. Commercial Development & Luxury Partnerships: Strategic partnerships with Four Seasons Hotels and La Mer, exclusive Trunk Shows for HNW clients, and regular pipeline of VIC acquisition and retention. Team Leadership & Operational Excellence: Recruitment, training and coaching of the sales team and client advisors. KPI tracking, weekly reporting and in-store standards; maintaining consistency of brand codes in customer experience and merchandising.

Multi-Brand Luxury Retail: Missions across four distinct Houses (leather goods, luxury RTW, accessories, lifestyle) and a major Parisian department store. Rapid onboarding to brand codes and KPI models. Commercial Performance: Consistent exceeding of individual sales targets through solid product expertise, personalized clienteling and close collaboration with store management on weekly commercial initiatives.

Context: Ready-to-Wear operations and VIP projects for the Spanish leather goods House of the LVMH group. Interface between Studio, Production, purchasing and talent representatives. Sourcing & Technical Management: Management of the Ready-to-Wear supply cycle, key interface between Studio and Production. Supervision of Quality Control, stock monitoring and PLM updates. VIP & Custom Projects: Coordination of custom orders for high-profile events, including Met Gala silhouettes for Dan Levy and Zendaya. End-to-end management from brief to delivery. Cross-functional Coordination: Daily interface with Studio (designers, pattern makers) and Production (workshop, suppliers). Protection of House quality standards while respecting tight launch schedules.

Context: internal progression within a Canadian lifestyle retail group. Promoted from Sales Associate to Store Manager then Area Product Manager. Career Progression: Sales Associate → Store Manager → Area Product Manager: Three promotions obtained based on consistent commercial performance, team management and product acumen. Multi-Site Leadership (5 boutiques + 1 warehouse): Supervision of network operations in the Greater Toronto Area. Recruitment, training and coaching of boutique teams; KPI management and operational standards. Product, Assortment & Visual Merchandising: Management of the assortment plan, trend analysis and Visual Merchandising across the entire network. Collaboration with buying and merchandising teams on seasonal strategy, allocation and in-store storytelling.