Timur Momani
I bring hands-on retail experience from Ferrero, excelling in customer service, POS operations, and promotional event support. I thrive in fast-paced environments, maintain high satisfaction scores, and am fluent in English and Russian, enabling me to connect with diverse customers on the shop floor.
Served 200+ customers daily, maintaining a satisfaction score above 90%. Managed POS operations and staff rotations to optimise peak-hour efficiency. Reduced average wait times by 15% through proactive queue management. Supported 3 major promotional events, ensuring consistent brand presentation.
Processed 100+ invoices weekly while maintaining a 100% accuracy rate. Assisted in preparing monthly compliance reports and internal audit materials. Implemented a data-tracking system reducing report preparation time by 20%. Collaborated with 6 finance professionals, improving reporting accuracy above 95%.
Executed 3+ regional marketing campaigns reaching over 15,000 consumers. Collaborated with the marketing team to optimise social content delivery across 3 channels, raising engagement by 25%. Coordinated 5+ promotional events for 100-300 attendees, ensuring seamless execution. Collected and analysed campaign data to identify audience trends and improve future targeting.
Coordinated 10+ daily workflows across 4 departments, improving scheduling accuracy by 20%. Developed and maintained Excel-based performance reports used by management. Streamlined document storage, reducing retrieval time by 40%. Supported 5+ senior staff members in organising and executing internal training sessions.