Iman Nahili
Dynamic and personable luxury service professional with experience across high-end retail, hospitality and client relations. Skilled in delivering exceptional experiences, building lasting client relationships, and maintaining the highest standards of service. Multilingual in English, French and Arabic, with a naturally warm and confident approach to client engagement.
Delivered tailored luxury service to diverse clientele, creating exceptional customer experiences. Supported multiple departments and back-of-house operations, maintaining high standards of presentation, product knowledge, and brand excellence.
Thrived in a fast-paced, high-volume environment, confidently managing up to three customers simultaneously. Consistently achieved the store's highest Average Transaction Value (ATV) and productivity per hour, contributing significantly to commercial performance.
Provided exceptional, discreet hospitality to an international luxury clientele, anticipating guest needs and exceeding expectations. Demonstrated initiative and proactive problem-solving, consistently going above and beyond to resolve requests, personalize experiences and ensure seamless guest journeys. Utilized extensive knowledge of London's luxury retail, dining and cultural scene to offer bespoke recommendations and enhance guests' experience.
• My responsibilities include and are not limited to; welcoming customers as they enter and aiding them in the understanding of our brand through conversation, keeping the rails and floor clean of clothes and cash handling on the tills. This customer focused, retail environment has shown me a variety of individuals from various walks of life. As a result has magnified my; ability to effectively build a rapport through interpersonal skills such as humor, logical reasoning and verbal communication skills. As this pop up shop moves locations weekly, my adaptability and flexibility are guaranteed.
• Whilst working alongside colleagues I was able to work on the tills, build a genuine rapport with frequent customers through continuous interaction and genuine interest and provide a clean working environment for all. Dependability was heightened as I had to cover for colleagues on various occasions.
• I was an agent for positive change as my main responsibilities included; supporting children throughout their academics, liaising with parents and managers to ensure all objectives are met and working alongside colleagues to guarantee students the best delivery of learning.
Iman was a great and supportive person to work with. She never failed to explain our work properly and always made sure everyone was included equally.