- Planned and developed a social media marketing strategy to support Ethnic Minority businesses of a London-based minority community - Conducted field research to collect data for solution evaluation and analysis - Made agendas for online meetings and noted action lists to keep things on track - Respond accurately to internal and external information requests
Managed large amounts of incoming user feedback and requests via diferent channels •Directly solved issues for users and guided users about using system and products •Connected with relevant departments to resolve the problems to optimise the product and services •Diagnosed and recorded issues, bugs or feedback reported by users •Took responsible for Hindi/Chinese/English oral and writen translation •Assisted PR team with the formulation of community guidelines and policies on the platform
- Researched and compiled information to build a resource bank to provide support and services to domestic violence survivors - Created cooperation to establish a network with main stakeholders, including social organisations, foundations, and industry experts - Guided clients to use resources and tools provided
- Greeted guests and responded to queries - Changed and made bed linens, replaced used towels and other bathroom amenities - Cleaned any surface of the rooms and public areas - Reported any technical issues and maintenance needs
- Delivered exceptional customer service, and greeted customers with a passion - Knew the menu inside out, making recommendations to the customers - Ensured impeccable standards of cleanliness - Prepared and distributed orders