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Zilu Su

Retail Assistant
Previous Brands
Thames Reach
West Ham United FC
GANT
Kuaishou Technology
Social Responsibility Practitioners
诚伯信息有限公司
Quality Inn
Women Football of Faculty of Asian Languages and Cultures GDUFS
Learning Department of Faculty of Asian Languages and Cultures GDUFS
Student Art Group GDUFS
Work Experience
Support Worker
Jul ‘23 - Jul ‘24
Thames Reach

As a Support Worker at Thames Reach, I contribute to the mission of helping vulnerable individuals find homes and lead fulfilling lives. In this role, I'm undergoing comprehensive training and gaining practical experience in two 6-month placements. I manage a small caseload, working closely with individuals to promote enablement and recovery. Responsibilities include co-producing support plans to assist clients in achieving their aims and ambitions through creating SMART goals, liaising with and supporting client engagement with specialist agencies as appropriate, such as substance treatment services, community mental health teams and GP, etc., contributing to the meeting of the targets in the areas of Education, Training and Employment /move on of the service users, maximising service user involvement /and other Key Performance Indicators, engaging in any crisis intervention work and liaising with and supporting emergency services.

Matchday Supporter Liaison Officer
Dec ‘22 - Jun ‘24
West Ham United FC

- Address fan comments, suggestions, and complaints to improve the overall fan experience on match day - Offer accessibility support to home and away supporters, ensuring a safe and enjoyable experience for fans

Customer Experience Associate
Nov ‘22 - Jun ‘23
GANT

- Exceeded sales targets for three consecutive months by delivering amazing customer experience, identifying customer needs, upselling to higher value products as often as possible, and forming profitable new customer relationships

SnackVideo User Operation (India)
Sep ‘20 - Dec ‘20
Kuaishou Technology

- Designed and aligned template replies on email and app stores based on the product and user feedback - Diagnosed issues independently based on user feedback and content moderation, coordinated with relevant departments to optimise the product and services - Assisted PR team with the formulation of community guidelines and policies on the platform - Contributed to achieving the growth of daily active uses by 20 million in 3 months - Supported Hindi/English/Chinese translation

Project Support Coordinator
May ‘20 - Dec ‘21
Social Responsibility Practitioners

Project: Avoice (Against Violence to Overseas Chinese Women Programme) https://awdpi.org/ (formerly known as Project Protecting Overseas Chinese Women's Rights and Interests) Preparation Phase: Global Database Management - Built a database that includes organisations against domestic abuse, emergency shelters, law support, language support etc. - Established and maintained connections with the above services, fostering collaborative relationships to enhance support capabilities. - Connected with local experts in domestic violence efforts, youth and women empowerment, gender education, etc. - Provided expert resources to the writing department and other relevant units. Project Implementation Phase: Case Management - Participated in the formulation of case management procedures to ensure a structured support approach. - Facilitated the connection of individual cases and recorded service users’ information. - Coordinated and oversaw relevant resources based on the specific needs of service users, and liaised with both internal and external departments related to the case - Provided ongoing support and follow-up after the completion of the case to ensure the well-being of service users.

UC Browser User Operation (India)
Nov ‘19 - Mar ‘20
诚伯信息有限公司

Guest Room Attendant
Jul ‘17 - Sep ‘17
Quality Inn

Women Football Captain
Sep ‘16 - Jul ‘18
Women Football of Faculty of Asian Languages and Cultures GDUFS

- Built the team, and recruited members and coaches - Prioritised training plan with coach team - Facilitated positive communication among the team, coaches, and the football association

Event Officer
Sep ‘16 - Jul ‘18
Learning Department of Faculty of Asian Languages and Cultures GDUFS

- Supported the design of events - Coordinated the communication and marketing of all events, working with stakeholders to identify markets and audiences - Invited related academic judges and faculty in person and by emails Successfully held language competitions, such as Yishion Cup Student Japanese Language Speech and Comprehensive Skills Competition (中国首届“以纯杯”大学生日语演讲及综合技能大赛), The 12nd Casio Cup Japanese Language Speech Competition (广东外语外贸大学第十二届 “卡西欧杯”日语演讲比赛).

Event Coordinator
Sep ‘16 - Jul ‘18
Student Art Group GDUFS

- Prepared and implemented budget, invoicing, and logistics - Resolved problems and inquiries from guests, audiences, and other participants (students and faculty) before and during the events Successfully held shows at campus theatre, such as special performances by China National Ethnic Song and Dance Ensemble (中央民族歌舞团广外专场演出), Twelfth Night, or What You Will by TNT Theatre (英国 TNT 莎士比亚经典《第十二夜》广州专场演出), Classic Ballet Series by The Guangzhou Ballet (广州芭蕾舞团广外专场演出)

Languages
English - Fluent
Chinese - Native
Hindi - Work Proficiency
Education & Training
Loughborough University London
‘21 - ‘22
MA
Global Communication and Development
Central Institute of Hindi New Delhi
‘18 - ‘19
BA
Hindi Language and Literature
Guangdong University of Foreign Studies
‘16 - ‘20
BA
Hindi Language and Literature
London, UK