Dorcas Olatunji
I have hands-on retail experience with KIKO MILANO and Benefit Cosmetics, excelling in customer consultations, product recommendations, and sales. Skilled in makeup application, visual merchandising, and managing busy shop floors, I thrive in fast-paced environments and am passionate about delivering exceptional, personalised service.
Edited and published the June 2025 UHB Regional Delivery Unit Briefing, ensuring high editorial standards and clear communication. Created a comprehensive Bullying & Harassment eBook via Canva to raise awareness and support a respectful workplace culture. Developed a detailed report and actionable plan addressing bullying and harassment issues, aligned with NHS values and HR policies. Collaborated with HR and internal stakeholders to gather insights, inform content, and support implementation of anti-harassment strategies. Demonstrated strong project management skills by coordinating timelines, content development, and stakeholder feedback. Supported internal communication initiatives and staff wellbeing projects across the regional delivery unit.
Provided tailored beauty and product consultations to meet customer needs. Demonstrated product application techniques to drive engagement and increase sales. Ensured immaculate presentation of displays following brand guidelines. Managed high customer volumes while maintaining exceptional service standards. Performed cash handling, restocking, and opening/closing procedures.
Performed full-face makeup applications and provided personalized beauty consultations. Specialized in brow mapping, shaping, and product education using Benefit's signature techniques. Recommended products based on skin type, concerns, and desired looks, consistently meeting sales goals. Maintained visual merchandising standards and assisted with in-store events and product launches. Built strong client relationships, leading to repeat bookings and positive customer feedback.