Dweet
Dweet

Gabriela Rumenova

Retail Consultant
About

With a proven track record in retail, I excel in customer service and sales, boasting over 2000 Etsy shop sales and experience at Fenwick Brent Cross. Skilled in transactions and team collaboration, I'm adaptable to various retail settings, fluent in English with basic French proficiency.

Previous Brands
Bravissimo
Etsy
Fenwick Brent Cross
Work Experience
Christmas Temporary Sales Advisor
Nov ‘23 - Jan ‘24
Fenwick Brent Cross

Maintaining a tidy, well presented shop floor to ensure a smooth shopping experience. Working efficiently and successfully in a large team. Upselling luxury items to customers, as well as providing great customer service. Reliably handling transactions, returns and exchanges at the till.

Temporary Retail Consultant
May ‘23 - Sep ‘23
Bravissimo

Providing a high level of customer service in a busy, upbeat environment to ensure every customer has a great experience. Working efficiently and successfully in a small team. Communicating with customers to effectively problem solve and receive feedback. Handling transactions at the till.

Etsy Shop owner
Mar ‘21 - Feb ‘24
Etsy

Digitally designing and creating stickers, bags and other illustration design. Managing Etsy website page with over 2000 sales, uploading listings, tracking data and sales. Effectively communicating with customers to problem solve and receive feedback. Social media marketing to advertise products and reach new customers.

Retail Experience
Retail Category
High street
Premium
Work Environment
Department store
Shopping centre
Other
Product Category
Menswear
Womenswear
Footwear
Accessories
Leather goods
Watches & Jewelry
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Storytelling
Styling
Product demos
Client Advising
Upselling
Cash register
Transactions
Returns & Exchanges
Packaging
Stockroom management
Store Maintenance
Open/closing store
Languages
Bulgarian - Native
English - Fluent