Joana Arifi
Hi, I’m Joana! Originally from Greece, I’ve lived in Vienna for 6 years and now call London home since 2018. With 6 years of experience in administrative and reception roles across the luxury fashion and fitness industries, I’m passionate about creating exceptional client experiences that leave a lasting impression. Known for my bubbly, approachable personality, I thrive on building strong relationships and making people feel welcomed, whether they’re clients or colleagues. I’m a master at managing high-level schedules, optimising communication, and streamlining processes to keep everything running smoothly. I’m also a pro at handling the fast-paced, high-end environments where attention to detail is crucial. Whether I’m coordinating meetings, overseeing daily operations, or tackling tasks head-on, I love keeping things organized and efficient while supporting my team’s success. With a results-driven mindset, I’m always focused on improving workflows, boosting performance, and delivering top-notch service that contributes to long-term growth. I’m the go-to person when it comes to making things happen and ensuring everyone around me shines!
• Managed daily operations and ensured exceptional customer service • Implement strategies to drive sales and enhance the overall costumer experience • Supervised and motivated a team, leading by example and fostering a positive work environment • Developed and executed promotional activities to increase foot traffic and drive sales • Responding to emails and online reviews • Oversee the budgets and manage financial operations
• Leading and training the concierge team • Leading the guest journey in the club • Develop and implement operational procedures • Monitor performance metrics (NPS, Google reviews) • Oversee the sales of services and memberships • Collaborate with departments for seamless service and member engagement • Club representative for the social committee for team bonding activities within the company
• Driving new corporate business to increase membership base • Ensuring health and safety standards • Leading and enhancing the member's journey • Addressing complaints to ensure a world class experience • Deputise as a general manager
• Retaining club membership base • Welcoming guests and members • Coordinating managers meetings • Taking ownership of all feedback,including both compliments and complaints • Handling emails and ordering supplies • Training the team to provide excellent service • Maintenance in the workplace
• Organising staff duties • Responding to customers' complaints • Handling emails and ordering supplies • Providing assistance to managers • Effectively communicating with the team under pressure • Preparing work schedules