A fashion MBA with a background in client success, research, and social media. Has an understanding of social media engagement, with over a year of experience in interacting with high-profile clients. Looking for career growth in terms of learning by undertaking new opportunities within the fashion and luxury industry.
- Boosted high-value customer retention by 11% through targeted campaigns. - Analyzed customer behaviour to enhance satisfaction and loyalty metrics. - Built strong relationships with high-potential leads, accelerating sales. - Integrated advanced tech systems and marketing automation, increasing workflow efficiency by 16%.
- Delivered exemplary customer service by efficiently resolving escalations via Zendesk and social media channels, consistently meeting or exceeding SLAs (24-hour for emails, 2-hour for social media). - Acted as a key support figure for the customer service team, fostering strong relationships with warehouse staff, offshore teams, and senior management. - Maintained expert product knowledge, staying updated on new styles, promotions, and campaigns to deliver informed assistance and drive customer satisfaction. - Consistently met individual KPIs and accurately reported performance data to senior management on a daily, weekly, and monthly basis.
- Managed and nurtured all client accounts for the newly acquired influencer search tool, Achoo, ensuring seamless integration and optimal usage. - Leveraged data-driven insights to provide tailored influencer analysis, empowering clients to make informed decisions. - Proactively addressed and resolved technical issues, ensuring a smooth and satisfying client experience. - Conducted thorough onboarding training sessions, empowering clients to maximize the tool's potential. - Compiled detailed client analysis reports, offering strategic recommendations to enhance client success and satisfaction.
- Successfully executed a comprehensive database hygiene and update process, ensuring data accuracy and reliability for critical international markets including China, Hong Kong, Korea, and Europe. - Independently increased the number of research publications by 100% across a variety of online platforms, including social media influencers, magazines, and e-newspapers, significantly enhancing the company's digital footprint and market intelligence. - Performed in-depth research and analysis to support strategic decision-making and gain a deeper understanding of diverse global markets.
- Successfully executed a comprehensive database hygiene and update process, ensuring data accuracy and reliability for critical international markets including the USA, UK and Europe. - Independently increased the number of research publications across various online platforms, including social media influencers, magazines, and e-newspapers, significantly enhancing the company's digital footprint and market intelligence. - Performed in-depth research and analysis to support strategic decision-making and gain a deeper understanding of diverse global markets.
A digital marketing agency known to provide solutions in social media, marketing strategies, and communications. Reputed company situated in Mumbai that has won a number of accolades in advertising and worked with well-established MNCs.
The Inde Project is India's first fashion B2B consulting, marketing and sales agency that helps independent designers take their idea from sketch to store, globally.
A digital marketing agency known to provide solutions in social media, marketing strategies, and communications. Reputed company situated in Mumbai that has won a number of accolades in advertising and worked with well-established MNCs.