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Gulshan Manvani

Client Servicing Executive
About

A fashion MBA with a background in client success, research, and social media. Has an understanding of social media engagement, with over a year of experience in interacting with high-profile clients. Looking for career growth in terms of learning by undertaking new opportunities within the fashion and luxury industry.

Previous Brands
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Ace Blend
Kurt Geiger
mmi Analytics
Glassworks London
UCID - Unconventional Crafts, Ideas & Digital
The Inde Project
X Terrace fashion platform
Work Experience
Partnerships & Sponsorships Manager
Feb ‘25 -
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Customer Relationship Management Executive
Apr ‘24 - Jan ‘25
Ace Blend

- Boosted high-value customer retention by 11% through targeted campaigns. - Analyzed customer behaviour to enhance satisfaction and loyalty metrics. - Built strong relationships with high-potential leads, accelerating sales. - Integrated advanced tech systems and marketing automation, increasing workflow efficiency by 16%.

Customer Relations Executive
Aug ‘22 - Nov ‘23
Kurt Geiger

- Delivered exemplary customer service by efficiently resolving escalations via Zendesk and social media channels, consistently meeting or exceeding SLAs (24-hour for emails, 2-hour for social media). - Acted as a key support figure for the customer service team, fostering strong relationships with warehouse staff, offshore teams, and senior management. - Maintained expert product knowledge, staying updated on new styles, promotions, and campaigns to deliver informed assistance and drive customer satisfaction. - Consistently met individual KPIs and accurately reported performance data to senior management on a daily, weekly, and monthly basis.

Client Success Executive
Mar ‘22 - Aug ‘22
mmi Analytics

- Managed and nurtured all client accounts for the newly acquired influencer search tool, Achoo, ensuring seamless integration and optimal usage. - Leveraged data-driven insights to provide tailored influencer analysis, empowering clients to make informed decisions. - Proactively addressed and resolved technical issues, ensuring a smooth and satisfying client experience. - Conducted thorough onboarding training sessions, empowering clients to maximize the tool's potential. - Compiled detailed client analysis reports, offering strategic recommendations to enhance client success and satisfaction.

Research Analyst
Oct ‘21 - Feb ‘22
mmi Analytics

- Successfully executed a comprehensive database hygiene and update process, ensuring data accuracy and reliability for critical international markets including China, Hong Kong, Korea, and Europe. - Independently increased the number of research publications by 100% across a variety of online platforms, including social media influencers, magazines, and e-newspapers, significantly enhancing the company's digital footprint and market intelligence. - Performed in-depth research and analysis to support strategic decision-making and gain a deeper understanding of diverse global markets.

Research Intern
May ‘21 - Oct ‘21
mmi Analytics

- Successfully executed a comprehensive database hygiene and update process, ensuring data accuracy and reliability for critical international markets including the USA, UK and Europe. - Independently increased the number of research publications across various online platforms, including social media influencers, magazines, and e-newspapers, significantly enhancing the company's digital footprint and market intelligence. - Performed in-depth research and analysis to support strategic decision-making and gain a deeper understanding of diverse global markets.

Fashion Buying and Merchandising Intern
May ‘21 - Jul ‘21
Glassworks London

Client Services
Dec ‘20 - Apr ‘21
UCID - Unconventional Crafts, Ideas & Digital

A digital marketing agency known to provide solutions in social media, marketing strategies, and communications. Reputed company situated in Mumbai that has won a number of accolades in advertising and worked with well-established MNCs.

Sales And Marketing Intern
Jul ‘20 - Nov ‘20
The Inde Project

The Inde Project is India's first fashion B2B consulting, marketing and sales agency that helps independent designers take their idea from sketch to store, globally.

Public Relations Intern
Jan ‘20 - Mar ‘20
X Terrace fashion platform

Client Services
Jun ‘17 - Sep ‘18
UCID - Unconventional Crafts, Ideas & Digital

A digital marketing agency known to provide solutions in social media, marketing strategies, and communications. Reputed company situated in Mumbai that has won a number of accolades in advertising and worked with well-established MNCs.

Languages
Korean - Basic
English - Fluent
Marathi - Basic
Hindi - Fluent
London, UK