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Open to Permanent
Open to Permanent

Jenna McDowall

I am looking to change career paths and excel. I am creative, good at communicating, very driven and hard working.
About

As a nurse looking to change career paths, I bring strong communication, problem-solving, and customer service skills that translate perfectly into a retail environment. My background has taught me how to stay calm under pressure, pay close attention to detail, and provide exceptional care and support to people from all walks of life. I’m highly organised, creative, dependable, and thrive in fast-paced settings—qualities that make me well-suited to delivering great customer experiences and contributing to a positive, efficient retail team.

Previous Brands
NHS Scotland
Staffscanner-Scotland
Mayday Healthcare
NHS-Edinburgh
Newcross Healthcare Solutions-Edinburgh
Gibson care agency-Glenrothes
NHS-Kirkcaldy
Balnacarron care home-St. Andrews
Gilven bank hotel
Buck haven carpet warehouse
Work Experience
Bank nurse
Apr ‘24 - Sep ‘25
NHS Scotland

Provided as-needed nursing support in a hospital setting, stepping in to cover shifts when needed mainly in cardiothoracic intensive care or high dependancy unit. Delivered safe, effective patient care, assisted with clinical tasks, and adapted quickly to different teams. Maintained high standards of professionalism and patient-centred care during short-term placements.

Aesthetic Nurse
Dec ‘23 - Mar ‘24
Beam Health

Qualified in basic foundation skills for anti-wrinkle and lip filler treatments, with additional training in medical skincare and dermal filler dissolving. Experienced in delivering safe, professional aesthetic procedures with a strong understanding of facial anatomy and client care. Committed to enhancing natural beauty while ensuring patient safety and satisfaction. Although I have limited hands-on experience, having completed some shifts in a clinical setting, I am eager to develop my skills further. I have faced challenges breaking into the industry as a trainee but remain committed to delivering safe, professional aesthetic treatments with a strong focus on client care and patient safety.

Agency Nurse
Jun ‘23 - May ‘25
Staffscanner-Scotland

Provided high-quality, compassionate care to elderly residents across various nursing homes throughout Scotland. Responsible for administering medications, creating and implementing care plans, monitoring patient health. Worked closely with multidisciplinary teams to ensure the best, person-centred care in both routine and high-pressure situations. Developed strong communication, time management, and problem-solving skills in fast-paced and emotionally sensitive environments.

Registered Nurse (Adult)
Nov ‘22 - May ‘23
Mayday Healthcare

• Undertook a limited number of agency shifts (around 2), providing nurse care in forth valley hospital. • Demonstrated adaptability and maintained high standards of patient care in short-term placements. • Concluded employment after a brief period to pursue a role better aligned with long-term professional goals.

Cardiothoracic ICU Nurse
Sep ‘22 - Jun ‘23
NHS-Edinburgh

Delivered specialised, high-acuity care to patients recovering from complex cardiac and thoracic surgeries in an intensive care setting. Monitored vital signs, managed advanced life-support equipment, and responded to rapid changes in patient conditions. Worked closely with multidisciplinary teams to ensure safe, timely, and evidence-based care in a high-pressure environment.

Care Assistant
Jan ‘19 - Aug ‘22
Newcross Healthcare Solutions-Edinburgh

Provided flexible, on-call care support in nursing homes, adapting quickly to different teams and resident needs. Assisted with personal care, mobility, meals, and emotional support, ensuring high standards of dignity and respect. Maintained professionalism and consistency while working across various shifts and care environments.

Nursing Auxiliary
Jan ‘18 - Dec ‘19
NHS-Kirkcaldy

Supported nursing staff in delivering high-quality patient care across various hospital wards. Assisted with personal care, mobility, observations, and basic clinical tasks, while ensuring patients' comfort and dignity. Worked collaboratively within multidisciplinary teams in a fast-paced environment, maintaining a strong focus on patient safety and wellbeing.

Care Assistant
Jan ‘17 - Jan ‘19
Balnacarron care home-St. Andrews

Provided compassionate, hands-on care to elderly residents, supporting daily living activities such as personal hygiene, mobility, nutrition, and emotional wellbeing. Worked as part of a care team to maintain a safe, respectful, and person-centred environment.

Waitress - Part Time
Jun ‘16 - Jan ‘17
Gilven bank hotel

Experienced in providing excellent customer service in a fast-paced hotel restaurant environment. Skilled in taking orders, serving food and beverages, and ensuring guest satisfaction. Strong communication and multitasking abilities, with a focus on maintaining a welcoming and professional atmosphere.

Carer
Feb ‘16 -
Gibson care agency-Glenrothes

Delivered personalised care and support to clients in their own homes, assisting with daily tasks such as personal care, mobility, and household duties. Promoted independence, dignity, and comfort while building trusting relationships with clients and their families. Adapted care to individual needs and worked independently while maintaining a high standard of professionalism.

Administration Assistant
Jan ‘16 - Jun ‘16
Buck haven carpet warehouse

Assisted with day-to-day operations of a family-run flooring company, supporting both administrative and hands-on tasks. Helped with customer service, bookings, stock handling, and basic installation prep. Gained experience in small business operations, communication, and working in a practical, customer-focused environment.

Retail Experience
Responsibilities
Greeting
Client Help
Complaint handling
Education & Training
Edinburgh Napier University
‘19 - ‘22
Adult nursing
Bachelor's degree