Chekade Cianne Bright-StOmer

Creating Lasting Impressions: Welcome clients with warmth, professionalism, and a genuine passion for jewellery. Create a welcoming and luxurious atmosphere that reflects the essence of our brand. Product Expertise: Develop an in-depth knowledge of our jewellery collections, including gemstones, metals, and craftsmanship techniques. Educate clients on the unique characteristics of each piece, helping them make informed purchase decisions. Personalised Service: Build strong relationships with clients, understanding their preferences, and providing personalised recommendations. Assist in selecting the perfect piece for special occasions, ensuring a memorable experience for every client. Sales Excellence: Meet and exceed sales targets while maintaining a consultative selling approach. Utilise your expertise to upsell and cross-sell complementary products, enhancing the overall shopping experience. Visual Merchandising: Collaborate with the team to create stunning displays that captivate clients and highlight our jewellery collections. Ensure the store is consistently immaculate and visually appealing.

I was headhunted for this postion via a recruitment company. I had the pleasure of being part of the lead up to the grand opening of the first store within the UK Attracting and acquiring new clients, driving sales through client engagement, offering consulations and application services, promting product launches and acheving metric goals. Strengthens Product knoweldge consistently around skincare, product application techniques with ongoing masterclasses, product training and new launch in-house workshops Part of a team that drove July 2023 month end results in the top 11 worldwide within the first 6 month and a performance of 300% better than expected within the first eight weeks .

• An ambassador for the brand by demonstrates and deliver exceptional product knowledge and passion. Deliver confident knowledge in Semi-Precious Stones and Metals Actively practice and maintain brand values by complying with company policies, procedures and guidelines. Styling clients in store or via Skype/Zoom. Handling complaint and repair issues Clientaliing sending out look books and following up with clients

Generate sales from customers by providing a personalised shopping experience GIA Trained Respond to inbound calls from customers with specific enquiries for core stock, bespoke design or loose stone purchase. Undertake outbound calls to customers to offer specific items of stock selected, based on the historic customer purchasing profile. Maintain accurate customer records on the Customer Care database in line with GDPR SKILLS CAD software (Rhino/Matrix) Currency Handling/Transcation Systems Adobe Creative Cloud 3D Printing Microsoft Suite (Excel,Powerpoint,Word) Work under pressure Time management Adaptability Problem-Solving Leadership Team Player Emotional Intelligence Loss Prevention Merchandising and Stock Take

I began working in Liberty London through an agency as a temp. I was eventually promoted to a permanent position. Provided exceptional customer service experience by welcoming, listening and assisting customers/clients whilst exceeding their needs, demonstrating excellent knowledge of products and overall being an ambassador for all brands. Working amongst a range of luxury beauty and skincare brands: Biologique Recherche, Aromatherapy, Dermalogica, Kiehl's, Le Labo etc Achievement of individual and store targets in line with allocated KPI objectives. Built and strengthened rapports with customers, dealing with various nationalities, personalities as well as currencies. Contribute to managing visual merchandise in accordance with company's branding standards. Ensure functional maintenance and appropriate level of products on the sales floor.