Detail-oriented MBA graduate with previous experience in Marketing. My key skills include creativity and problem solving, SEO/SEM, communications and CRM and Microsoft Suite. I am interested in this field of work because I believe I have the necessary skill set required to solve the problem at hand and at the same time learn and grow both professionally and personally.
Maintained a thorough understanding of current fashion trends and Hackett’s product lines to deliver exceptional customer service and drive sales. Applying in-store KPI’s and making sure KPI targets set by the company are met. Assisting the Store Manager in the overall running and management of the store. Provided personalized styling advice to clients, leading to a 20% increase in repeat business and customer loyalty. Analyzed sales data and customer feedback to refine marketing and sales strategies and optimize product offerings, resulting in a 10% increase in average transaction value.
Provide Merchandise recommendations based on customers’ needs and established strong Interpersonal skills. Handled customer inquiries and resolved complaints promptly, maintaining a positive store reputation and fostering customer loyalty. Delivered the highest sales in the month of April with a 40% increase from the target and was chosen as the Employee of the month. Utilized CRM tools to track customer interactions and preferences, enabling personalized marketing strategies that boosted repeat business.
Handling daily emails, managing confidentail client database and responding to queries on time and consequently increasing efficiency by almost 30% using Excel. Assisting with the day-to-day activities at the Pharmacy and Mayfair Doctors such as maintaining patient records, processing prescription orders, and managing appointment schedules, ensuring smooth daily operations. Providing administrative support in Covid-kit bookings including allocating kits, taking payments and emailing results. Efficiently managed inventory, ensuring accurate stock levels and timely restocking of products. Conducted end-of-day financial reconciliations and prepared sales reports, providing insights to management for strategic decision-making.
Assisted in marketing and advertising promotional activities. Performed marketing analysis and research on competiton. Engaging key target audiences to build the brand awareness both online and offline.