Yvonne Wei
I bring hands-on experience in womenswear and jewellery retail, excelling in personalised customer service, styling, and visual merchandising. Adaptable to busy shop floors, I thrive in fast-paced boutique and luxury environments, building client relationships and driving sales. Fluent in English and Chinese.
Planned and executed VIP customer coffee tasting event, managing all aspects from concept to delivery. Hosted event professionally, engaging with high-value clients to enhance experience and promote sales.
Managed reception and omni-channel customer service, handling bookings via phone, WeChat, and in-person. Drove F&B sales through recommendations, operated the POS system, and prepared beverages.
Provided personalised styling and sales services for women's fashion in a shopping mall boutique. Managed visual merchandising and maintained customer relationships, driving repeat purchases.
Assisted with daily showroom operations including arranging displays, organising jewellery inventory and maintaining store presentation. Welcomed and served customers on weekends and holidays, providing product information and styling suggestions. Independently managed COCOKIM brand social media account, growing followers from 4,000 to 15,000 through content creation.