Ammarah Ahmed
With a rich background in luxury retail at Harrods and Selfridges, I specialise in customer engagement, upselling, and visual merchandising. My ability to surpass sales targets and maintain client relationships makes me ideal for dynamic retail environments.
Interacted and engaged with customers, providing guidance and expert advice to influence purchase decision best suited to them Ensuring that I'm caught up with admin and emails and contacting customers with more information on products Carrying out visual merchandising tasks to appeal to customers Meeting and exceeding monthly targets set out Maintaining customer relationships and boosting customer returns. Liaised with customers to determine needs, provide recommendations and upsell services. Employed strategic sales and upselling techniques, providing in depth product knowledge to increase sales.
Greeting customers with a positive demeanour and providing exceptional customer service by listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products Managing the visual display of the products in accordance with visual standards Accepting deliveries and organising new stock within the stock rooms as-well as the shop floor Assisting my colleagues in order to get through any tasks at hand, and being collaborative and proposing effective solutions and ideas Maintained excellent customer relationships, boosting client retention rate Personal shopping for penthouse clients. Gave excellent advice to maintain consistently high sales.
My colleague Ammarah is an exceptional asset in the luxury retail industry, consistently demonstrating a keen understanding of customer needs and an unwavering commitment to delivering outstanding service. Her meticulous attention to detail, paired with a natural flair for interpersonal communication, creates an inviting and memorable shopping experience for clients. Her collaborative spirit fosters a positive work environment, making them an invaluable and well-respected member of our luxury retail team.