With 12 years in luxury jewellery retail, I excel in sales and customer service. Fluent in French and English, I specialise in bespoke services and inventory management, aiming to leverage my skills in London's high-end retail scene.
• Directed daily operations of a high-end jewellery store, including sales, customer service, and inventory management. • Enhanced store profitability by 15% annually through strategic sales initiatives and fostering a client-centric atmosphere. • Led and trained a team of 25 staff members, focusing on high-quality service for both local and international clientele. • Managed a bespoke jewellery workshop within the store, overseeing custom designs and client consultations to ensure satisfaction. • Expertly handled the procurement and appraisal of precious stones, ensuring the selection of the highest quality diamonds, rubies, and sapphires for the store's inventory. • Cultivated and maintained strong relationships with clients from London, Paris, and the Middle East, leading to repeat business and referrals. • Collaborated with international suppliers to maintain an inventory that meets the diverse needs of a global customer base.
• Supervised a team of 10 sales associates, ensuring the delivery of exceptional service to an international clientele. • Assisted in the management of store operations, including inventory control and visual merchandising, tailored to appeal to a luxury market. • Facilitated staff training on product knowledge, particularly in the areas of precious stones and bespoke jewellery services. • Played a pivotal role in achieving and surpassing sales targets, with a focus on high-end clients from Europe and the Middle East. • Supported the development of marketing strategies aimed at attracting international tourists and expatriates.
• Provided personalised assistance to customers in selecting jewellery, with an emphasis on luxury items and custom designs. • Consistently exceeded individual sales targets by developing strong relationships with clients, including international visitors. • Maintained and organised store displays to highlight premium products, enhancing the overall shopping experience. • Assisted with inventory management, ensuring accurate records and timely restocking of popular items. • Leveraged bilingual skills in French and English to communicate effectively with a diverse customer base.