• Actively seeking a full-time role inOperations,AccountManagement,andcustomer successto leverage proven expertisein driving business growth and operational excellence. • Results-driven professional with a track record ofleadingteamsinhospitality, e-commerce, andinsurancetoachieve exceptional outcomes in sales, client satisfaction, and process optimization. • Proficientin managing cross-functional teams, streamliningprocesses, and implementing digital transformation projectsto enhance efficiency, profitability, and customer engagement.
• Directed a 24-member team managing motor, health, and corporate insurance policies, achieving consistent target success in B2B and B2C sales channels. • Achieved a 10% increase in overall sales byidentifying growth opportunities and implementing strategic initiatives. • Fostered new partnerships and collaborations, driving business growth and maintaining a 98% success rate in claim resolutions & 65% retention rate. • Utilized HubSpot CRM to create detailed reports and real-time dashboards, streamlining sales tracking, enhancing communication, and enabling data-driven strategies, which collectively boosted team performance and productivity by 20%.
• Managed incoming reservations and registered guests, processed payments, explained vehicle features, and handled check-ins and check-outs. • Coordinatedreservations with available campervans, ensuring each vehicle was fully prepared for client use. • Taking care of the fleet, and logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repairing need • Cross-selling Insurance to customers as per the trip requirements. • Handle complaints, emergencies, and any local issuesthat may arise to make sure operationsrun smoothly. • Booking activities control, manage stock, local suppliers, and cleaning services.
• Led the successful launch of an online retail startup, overseeing the development of an app and website, and establishing operations across major cities to drive significant product sales. • Established strategic partnerships with vendors and suppliers, ensuring a robust and reliable supply chain to deliver high-quality, trusted products. • Oversawall aspects of the business, managing a team of 10 across finance, delivery, sales, marketing, and HR, ensuring seamless operations and growth • Organized and executed a landmark commercial event featuring 1,000+ discounted FMCG products, hiring and training 30 interns from top B-schools to manage the event, resulting in a 133% increase in sales and a 300% boost in app downloads within three days.