Jessica Josephs

• Launched and manage an independent online fashion business, overseeing product sourcing, inventory, pricing and fulfilment. • Handle and order processing, shipping and customer service ensuring smooth need to end operations. • Manage website, product uploads, all content for e-commerce. • Handle all social media’s such as TikTok , instagram and Pinterest. • Balance creative direction with logistical and operational planning. • Track stock levels and coordinate restocks to meet demand.

• Delivered premium, personalised customer experience within luxury fashion retail environment. • Represented the Paul Smith brand through strong, detailed product knowledge, styling advice and brand storytelling. • Supported visual standards and stock presentation to maximise sell-through and maintain product availability on the shop floor. • Monitored customer demand and buying behaviour, sharing insights with the team to support sales performance. • Assisted the press team with VIP clientele; meeting the needs of stylists, celebrities and brand

• Collaborated with management to design and refresh visual displays aligned with brand direction and seasonal trends & created styling moments to enhance customer engagement and encourage product sell-through. • Assisted with maintaining stock organisation through product placement and presentation in a fast paced environment

• Provided helpful, attentive sales support to generate positive customer feedback. • Explained products' benefits and value, engaging customers in new stock to drive sales. • Kept sufficient inventory supply and stock on shelves and in storerooms. • Went the extra mile to locate merchandise for customers by researching and calling associated retail branches. • Managed transactions with high accuracy to achieve smooth till reconciliations. • Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records. • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans. • Opened new merchandise boxes and stocked sales floor racks and shelves with latest items

• Greeted and seated guests to establish prompt, high quality service. • Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts. • Maintained safe hygiene and food handling standards for full compliance. • Maintained brand image by keeping a neat personal appearance. • Stocked and maintained silverware, linens and condiments. • Cleared and reset tables with clean service ware to uphold faultless restaurant standards. • Delivered friendly and fast service to process high-volume food and drink orders at peak times. • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference. • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude. • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.

• Myjob role consisted of taking orders, serving food and communicating effectively with new customers everyday. • I also worked front house on the till where I processed cash, credit card and voucher payments using P0S terminals. • Most days I completed over time to ensure the cafe was clean, tidy and stocked up for the next working day. • This job allowed me to Optimise my customer experience, serving each guest with sincere, positive and an enthusiastic attitude. • Using my communicative skills I was able to inform guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts and also Greet and seat guests accordingly to establish prompt, high quality service. • I was able to craft perfectly blended internationally recognised coffee drinks with superb taste. • I also learned how to clean necessary equipment and dispose of unwanted coffee waste sustainably.

• Processing invoices, expense reports, and purchase orders. • Assisting with budgeting and financial reporting. • Coordinating with the finance department to track payments and manage accounts payable/receivable. • Coordinating property listings, marketing materials, and promotional activities. • Assisting in the preparation and submission of planning applications and permits. • Liaising with contractors, suppliers, and vendors for project requirements and deliveries. • Monitoring project timelines and progress, updating project managers and stakeholders. • Serving as the first point of contact for clients and potential buyers. • Providing information and updates to clients regarding project developments. • Organising and coordinating client meetings and site visits. • Maintaining positive relationships with clients, investors, and partners.